Customer Sales Support Expert

BoxesGen; Lahore; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career growth opportunities

Exposure to international clients (USA

Professional training and development

Friendly, supportive work environment

Recognition and performance rewards

Long-term career with BoxesGen

Job summary

BoxesGen in Lahore, Pakistan seeks a Customer Service & Sales Specialist to be the point of contact for USA-based clients. You will understand packaging needs, prepare quotations, and follow up to win new business, coordinating with sales, design, and production teams to keep orders moving and clients informed.

You must have at least 1 year of sales experience in packaging, strong English communication, and the ability to work the night shift from 8:00 PM to 5:00 AM PKT on-site in Lahore.

Qualifications

• Minimum 1 year of sales experience in packaging; packaging industry experience mandatory.
• Excellent spoken and written English.
• Strong negotiation, follow-up, and relationship-building skills.

Responsibilities

• Handle customer inquiries professionally via phone, email, and chat.
• Prepare accurate quotations, follow up with prospects, and negotiate to close sales.
• Coordinate with sales, design, and production teams to keep orders moving and customers informed.
• Maintain accurate customer records and follow-up activities in CRM systems.
• Meet sales targets while maintaining high standard of customer service.
• Support USA-based clients during the scheduled night shift.

Skills

English proficiency

Negotiation

Relationship-building

Sales mindset

Time management

Education

Intermediate qualification

Business/Marketing diploma or degree preferred

Tools

CRM systems

Job description

Experience:

Minimum 1 year of relevant sales experience; packaging industry experience is mandatory

Build Your Career with BoxesGen

Do you have experience in custom packaging sales and the communication skills to work confidently with USA clients? Join BoxesGen and help businesses bring their packaging ideas to life while growing your career in international sales and customer service.

We are looking for a proactive, customer-focused professional who can manage inquiries, convert sales opportunities, and support clients from their first quotation through production and delivery.

About BoxesGen

Founded in 2017, BoxesGen provides customized packaging solutions for businesses of all sizes. Our product range includes custom boxes, bags, pouches, and other packaging made from cardboard, corrugated board, kraft, and rigid stock.

We combine design expertise, quality materials, and modern production technology to create packaging tailored to each client’s brand and product requirements. Our team supports customers from concept through delivery, with a focus on reliable service, lasting relationships, and sustainable packaging options.

About the Role

As a Customer Service & Sales Specialist, you will be a key point of contact for our USA-based clients. You will understand their packaging needs, recommend suitable solutions, prepare quotations, and follow up on opportunities to win new business.You will also coordinate with our sales, design, and production teams to keep orders moving smoothly and customers informed at every stage.

Key Responsibilities

Manage customer inquiries professionally through phone, email, and chat.

• Understand packaging requirements and recommend suitable materials, styles, printing, and finishing options.
• Prepare accurate quotations, follow up with prospects, and negotiate to close sales.
• Generate new leads and convert inquiries into long-term customers.
• Process orders accurately and coordinate artwork, production updates, and shipment tracking.
• Keep clients informed about timelines, order progress, and delivery status.
• Resolve customer concerns promptly and coordinate effective solutions with internal teams.
• Maintain accurate customer records, quotations, and follow-up activities in CRM systems.
• Work toward sales targets while maintaining a high standard of customer service.
• Support USA-based clients during the scheduled night shift.

What We're Looking For

At least 1 year of sales experience, with prior packaging industry experience required.

• Excellent spoken and written English.
• Strong negotiation, follow-up, and relationship-building skills.
• An understanding of custom packaging products and customer requirements.
• A confident, professional approach and the motivation to achieve sales targets.
• Strong problem-solving, organizational, and time-management skills.
• Attention to detail when handling quotations, orders, and customer records.
• Familiarity with CRM systems or customer support tools.
• Availability to work on-site in Lahore from 8:00 PM to 5:00 AM PKT.
• Minimum Intermediate qualification; a diploma or degree in Business, Marketing, or a related field is preferred.

Experience working with USA-based clients will be a strong advantage.

What We Offer

Competitive salary plus performance-based incentives.

• Career growth and promotion opportunities.
• Exposure to international clients across the USA and UK.
• Professional training and ongoing development.
• A friendly, supportive work environment.
• Recognition and rewards for strong performance.
• Opportunities to build a long-term career with BoxesGen.