Customer Relationship Executive -Fixed 6 months contract

IDEMIA; Karachi Division; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

IDEMIA in Karachi is seeking a Customer Relationship Executive for a fixed 6 months contract to maximize customer satisfaction through effective contract delivery and revenue generation on BAU.

Key missions include managing BAU activities on assigned accounts, being the first point of contact, handling customer complaints, and supporting product/service integration. The role emphasizes customer intimacy, SLAs, reporting, and cross-functional collaboration to ensure smooth delivery.

Responsibilities

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Customer Relationship Management
• Contract & SLA Management
• Product/Service Request Coordination & Implementation
• Reporting & Performance Tracking
• Process Improvement & Collaboration
• Provides customer insights to sales for forecasting and updates

Job description

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Customer Relationship Executive -Fixed 6 months contract

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.

Key Missions

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Customer Relationship Management
• Contract & SLA Management
• Product/Service Request Coordination & Implementation
• Reporting & Performance Tracking
• Process Improvement & Collaboration
• Provides customer insights to sales for forecasting and updates

Profile & Other Information

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