Customer Success & Relations Executive (6-Month Contract)

IDEMIA Group; Karachi Division; On-site; PKR 480,000 - 800,000; Full time

Job summary

IDEMIA Group in Karachi is seeking a Customer Relationship Executive on a fixed 6-month contract. You will manage BAU activities, be the first point of contact for customers, and foster strong relationships to support delivery and revenue generation.

This role emphasizes SLA adherence, integration of new products or services, reporting, and close collaboration with sales to forecast and update opportunities.

Responsibilities

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Customer Relationship Management
• Contract & SLA Management
• Product/Service Request Coordination & Implementation
• Reporting & Performance Tracking
• Process Improvement & Collaboration
• Provides customer insights to sales for forecasting and updates

Job description

IDEMIA Group in Karachi is seeking a Customer Relationship Executive on a fixed 6-month contract. You will manage BAU activities, be the first point of contact for customers, and foster strong relationships to support delivery and revenue generation.

This role emphasizes SLA adherence, integration of new products or services, reporting, and close collaboration with sales to forecast and update opportunities.