Customer Relationship Lead - Contracts & Success (6-Month)

IDEMIA; Karachi Division; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

IDEMIA in Karachi is seeking a Customer Relationship Executive for a fixed 6 months contract to maximize customer satisfaction through effective contract delivery and revenue generation on BAU.

Key missions include managing BAU activities on assigned accounts, being the first point of contact, handling customer complaints, and supporting product/service integration. The role emphasizes customer intimacy, SLAs, reporting, and cross-functional collaboration to ensure smooth delivery.

Responsibilities

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Customer Relationship Management
• Contract & SLA Management
• Product/Service Request Coordination & Implementation
• Reporting & Performance Tracking
• Process Improvement & Collaboration
• Provides customer insights to sales for forecasting and updates

Job description

IDEMIA in Karachi is seeking a Customer Relationship Executive for a fixed 6 months contract to maximize customer satisfaction through effective contract delivery and revenue generation on BAU.

Key missions include managing BAU activities on assigned accounts, being the first point of contact, handling customer complaints, and supporting product/service integration. The role emphasizes customer intimacy, SLAs, reporting, and cross-functional collaboration to ensure smooth delivery.