Customer Relationship Executive

Hightech Solutions; Lahore; Sur place; PKR 350 000 - 480 000; Plein temps

Résumé du poste

Hightech Solutions in Lahore, Pakistan is seeking a Customer Relationship Specialist to build and maintain strong client relationships and act as the primary contact for inquiries. You will collaborate with internal teams to enhance customer satisfaction and drive growth.

The role requires 1–2 years in customer service or relationship management, excellent communication, and strong organizational skills. On-site work with flexible hours may be required to meet client needs.

Qualifications

• 1–2 years of experience in customer service or relationship management roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Ability to manage multiple accounts simultaneously.
• Proficient in CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.

Responsabilités

• Build and maintain strong, long-lasting customer relationships to enhance customer experience.
• Act as the main point of contact for client inquiries and resolving issues.
• Conduct regular follow-ups with clients to ensure satisfaction and identify upselling opportunities.
• Collaborate with internal teams to address customer needs and improve customer satisfaction.
• Maintain accurate and up-to-date customer records and account information.
• Provide feedback on customer patterns and trends to improve services and products.
• Assist in developing customer relationship management strategies and policies.

Connaissances

Communication

Interpersonal skills

Problem solving

Time management

Organizational skills

Account management

Formation

Bachelor's degree

Outils

CRM software

Microsoft Office Suite

Description du poste

Responsibilities

• Build and maintain strong, long-lasting customer relationships to enhance customer experience.
• Act as the main point of contact for client inquiries and resolving any issues they may face.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for upselling.
• Collaborate with internal teams to address customer needs and improve customer satisfaction.
• Maintain accurate and up-to-date customer records and account information.
• Provide feedback on customer patterns and trends to improve services and products.
• Assist in developing customer relationship management strategies and policies.

Requirements

• 1–2 years of experience in customer service or relationship management roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Ability to manage multiple accounts simultaneously.
• Proficient in CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Proven track record of achieving high levels of client satisfaction.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Demonstrated ability to foster positive relationships with customers.
• Self-motivated and goal-oriented mindset.

Other

• Willingness to work on-site and adapt to flexible work hours if necessary.
• Strong passion for delivering top customer service and developing client relationships.