Helpdesk Technician

leading-edge; Islamabad; On-site; PKR 300,000 - 520,000; Full time

Job summary

leading-edge in Islamabad is seeking a highly skilled Help Desk Technician to join our team. You will provide technical support to employees and customers, resolving issues related to computer systems, software, and hardware.

Key duties include assisting users by phone, email, or chat; recording and tracking issues; escalating complex problems to senior technicians; and contributing to a knowledge base of technical solutions.

Qualifications

• Understanding of computer systems, software, and hardware.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve technical issues.
• Ability to provide excellent customer service and support.
• Ability to analyze and resolve complex technical issues.

Responsibilities

• Assist employees and customers with technical issues related to computer systems, software, and hardware.
• Identify and resolve technical issues via phone, email, or chat.
• Record and track technical issues and resolutions.
• Escalate complex technical issues to senior technicians or specialists.
• Contribute to the development and maintenance of a knowledge base of technical solutions.

Skills

Systems knowledge

Troubleshooting

Communication skills

Customer service

Analytical thinking

Job description

Job Summary:

Our client isseeking a highly skilled and customer-focused Help Desk Technician to join their team. The successful candidate will provide technical support to employees and customers, resolving issues related to computer systems, software, and hardware.

Responsibilities:

• 1. Assist employees and customers with technical issues related to computer systems, software, and hardware.
• 2. Identify and resolve technical issues via phone, email, or chat.
• 3. Record and track technical issues and resolutions.
• 4.Escalate complex technical issues to senior technicians or specialists.
• 5. Contribute to the development and maintenance of a knowledge base of technical solutions.

Requirements:

• 1. Understanding of computer systems, software, and hardware.
• 2. Excellent communication and interpersonal skills.
• 3.Ability to troubleshoot and resolve technical issues.
• 4. Ability to provide excellent customer service and support.
• 5.Ability to analyze and resolve complex technical issues.