Customer Experience Specialist - Experience Center

PMCL-JAZZ; Peshawar City Tehsil; On-site; PKR 420,000 - 600,000; Full time

Job summary

JazzWorld in Pakistan’s Peshawar is seeking a Commercial Experience Executive (Grade L1) to join the Experience Center. You will welcome and guide walk-ins, manage on-floor interactions, and develop a basic understanding of CRM systems and associated portals to resolve customer queries with exceptional service.

You will maintain high standards of customer facilitation, drive product upsells, monitor KPIs for adherence, service, and sales, resolve complaints promptly, and coordinate with multiple

Qualifications

• Strong communication and interpersonal skills essential.
• Stakeholder management and effective communication abilities.
• Experience in sales and services.
• Proficient with Microsoft Office and email communication.
• Telecom product knowledge and hands-on experience with customer management systems.

Responsibilities

• Greet and guide walk-ins, manage floor operations.
• Develops basic understanding of CRM and portals linked with it.
• Handle customer queries at the experience center with exceptional service.
• Maintain high standards of customer facilitation.
• Upsell products from the experience center.

Skills

Excellent communication

Interpersonal skills

Stakeholder management

Sales and services expertise

Email communications

Tools

Microsoft Office

CRM systems

Job description

JazzWorld in Pakistan’s Peshawar is seeking a Commercial Experience Executive (Grade L1) to join the Experience Center. You will welcome and guide walk-ins, manage on-floor interactions, and develop a basic understanding of CRM systems and associated portals to resolve customer queries with exceptional service.

You will maintain high standards of customer facilitation, drive product upsells, monitor KPIs for adherence, service, and sales, resolve complaints promptly, and coordinate with multiple