Commercial Experience Executive - MAT Cover

DevHub, Inc.; Karachi Division; Vor Ort; PKR 600.000 - 900.000; Teilzeit

Benefits dieser Stelle

Top Employer status

Inclusive work environment

Zusammenfassung

JazzWorld is seeking a Commercial Experience Executive for MAT cover in Karachi, Pakistan. The role centers on welcoming and guiding customers, building familiarity with CRM systems, and resolving queries with high-quality service to enhance overall experience.

You will focus on upselling products, managing wait times, and achieving monthly KPIs for adherence, service, and sales. The position requires strong communication, stakeholder coordination, and knowledge of telecom offerings.

Qualifikationen

• Excellent communication and interpersonal skills.
• Stakeholder management and effective communication.
• Sales and services expertise with customer focus.
• Hands-on with Microsoft Office and emails.
• Telecom product knowledge and hands-on customer management systems experience.
• Ability to coordinate action plans with stakeholders and standardize processes.

Aufgaben

• Welcomes and guides walk-ins from the floor.
• Develops basic understanding of CRM system and linked portals.
• Handles customer queries and improves experience with exceptional service.
• Maintains highest quality standards for customer facilitation.
• Maintains product upsell from the experience center.
• Improves customer experience and reduces wait/service time.
• Takes ownership to resolve customer complaints.
• Ensures customer retention and churn management.
• Coordinates with stakeholders for issue resolution.

Kenntnisse

Excellent communication

Interpersonal skills

Stakeholder management

Sales and service expertise

Microsoft Office

Email communication

Telecom product knowledge

Customer management systems

Tools

CRM system

Portals knowledge

Jobbeschreibung

Title: Commercial Experience Executive - MAT Cover Grade: Contractual - MAT Cover Location: Karachi, Sindh, Pakistan, Company: JazzWorld

What you’ll own

• Welcome, guide and manage walk-ins from the floor greeting.
• Develops the basic understanding of CRM system and all the portals linked with it.
• Handles customer queries at the experience center and improves their experience by providing exceptional services.
• Holds the highest possible quality standards for customer facilitation.
• Maintains the product upsell from the experience center.
• Initiatives to improve customer experience and ensure minimum average wait/service time.
• Develops the sureness and self-effacement required to serve our valued customers.
• Takes ownership and ensure timely resolution of customer complaints.
• Customer retention and churn management.
• Coordinates and follow up with multiple stakeholders for issue resolution.
• Ensures to achieve assigned monthly adherence/service/sales KPIs.
• Remains updated on current policies, procedures, promotions, products and value-added services offered by Jazz.

What success looks like

• Walk-ins are welcomed, guided and managed, and customer queries are handled with exceptional service and the highest quality standards.
• Product upsell is maintained, customer experience initiatives reduce average wait/service time, and assigned monthly adherence/service/sales KPIs are achieved.
• Customer complaints are resolved timely, retention and churn are managed, and stakeholders are coordinated for issue resolution.
• CRM systems and portals are understood, and current policies, procedures, promotions, products and value-added services are kept up to date.

Requirements

• Have excellent communication skills and interpersonal skills.
• Stakeholder management & effective communication skills.
• An individual with good Sale and services expertise.
• Hands on with Microsoft office and communicating through emails.
• The individual should have the telecom product knowledge and hands-on expertise in customer management systems.
• Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board.

Benefits

Why JazzWorld JazzWorld is building Pakistan's next-generation digital services platform. Here, you will build products and solutions that solve real problems at national scale. The reach of Jazz Telco, combined with shared capabilities across connectivity, transactions and identity, gives builders the power to take an idea from zero to tens of millions. You will not simply run what already exists. You will create what comes next—turning ambitious ideas into products, products into businesses and businesses into category leaders. Build. Scale. Learn. Repeat. As a certified Top Employer, JazzWorld is committed to global workplace standards and an inclusive environment where diverse talent can thrive and perform at their best.