Customer Experience Specialist

Vertechs; Islamabad; On-site; PKR 446,000 - 670,000; Full time

Job summary

Vertechs is seeking a customer service professional to handle customer calls and inquiries, providing accurate information and timely assistance in English. The role focuses on maintaining professional communication, recording interactions, and coordinating with teams to resolve issues.

The ideal candidate will have a Bachelor’s degree or equivalent, strong interpersonal skills, basic computer knowledge, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent qualification.
• Good verbal and written communication skills in English.
• Strong interpersonal and customer-handling skills.
• Basic computer knowledge.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer calls and inquiries professionally.
• Provide accurate information and assistance to customers.
• Resolve customer concerns and issues in a timely manner.
• Maintain professional communication with customers.
• Record and update customer information and interactions.
• Follow company policies, procedures, and quality standards.
• Coordinate with relevant teams to resolve customer issues.
• Meet assigned performance and productivity targets.

Skills

Customer service

Communication

English proficiency

Education

Bachelor's degree or equivalent qualification

Job description

Vertechs is seeking a customer service professional to handle customer calls and inquiries, providing accurate information and timely assistance in English. The role focuses on maintaining professional communication, recording interactions, and coordinating with teams to resolve issues.

The ideal candidate will have a Bachelor’s degree or equivalent, strong interpersonal skills, basic computer knowledge, and the ability to work in a fast-paced environment.