Customer Experience Executive - Evening & Rotational Shifts

Sastaticket; Karachi Division; On-site; PKR 420,000 - 720,000; Full time

Benefits offered by this job

Medical coverage

Gratuity

Travel allowance

Learning & development

Leadership exposure

Career growth

High-performance culture

Job summary

sastaticket is seeking a Customer Service Executive for evening and rotational shifts in Pakistan. You will support customers via calls and other channels, assist with bookings, changes, refunds, and post-booking questions, while maintaining high service quality.

You’ll join a fast-paced, results-driven team. Training is provided, with ongoing coaching and a path toward greater ownership and growth within a technology-driven travel platform.

Qualifications

• Bachelor’s degree completed or in progress; other profiles may be considered where capability and relevant experience are strong.
• Zero to seven years of experience in customer service, call center, support, travel, or related roles depending on level.
• Strong verbal and written communication skills with the ability to explain information clearly and confidently.
• Empathy, active listening, and practical problem solving ability are essential.
• Ability to stay composed under pressure and manage multiple tasks with accuracy.

Responsibilities

• Handle customer calls professionally, courteously, and efficiently while ensuring a positive experience.
• Provide accurate guidance on travel options, bookings, policies, pricing, and services.
• Guide customers through the booking journey and explain next steps and requirements.
• Manage bookings, modifications, cancellations, refunds, and rebookings with clear system updates.
• Troubleshoot issues, own cases, and escalate when needed to resolution.
• Maintain CRM records with complete interactions and actions taken.
• Stay updated on policies, pricing changes, and product/process updates.

Skills

Customer service

Communication

Empathy

Problem solving

Multitasking

Education

Bachelor’s degree

Tools

CRM systems

Booking systems

Job description

sastaticket is seeking a Customer Service Executive for evening and rotational shifts in Pakistan. You will support customers via calls and other channels, assist with bookings, changes, refunds, and post-booking questions, while maintaining high service quality.

You’ll join a fast-paced, results-driven team. Training is provided, with ongoing coaching and a path toward greater ownership and growth within a technology-driven travel platform.