Travel & Orders Support Agent (Rotating UK/US Hours)

StardomNow; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

StardomNow in Lahore, Pakistan is seeking a Customer Support Agent to assist customers across travel, packaging and client accounts. You will be the first point of contact for inquiries related to bookings, shipments and product launches, handling calls, emails and live chat with courtesy and accuracy.

You will rotate shifts to cover UK and US business hours, maintain precise records of interactions, and escalate issues as needed.

Qualifications

• Excellent verbal and written English skills.
• Calm under pressure with a patient, courteous manner.
• Willing to rotate shifts.
• Experience in contact centre is a plus.
• Familiarity with CRM or helpdesk software is a plus.

Responsibilities

• Answer inbound calls, emails and live chat within service level targets.
• Resolve booking and order issues, escalating where needed.
• Keep accurate records of every customer interaction.
• Work rotating shifts covering UK and US business hours.

Skills

Clear spoken English

Written English

Customer empathy

Tools

CRM software

Helpdesk tools

Job description

StardomNow in Lahore, Pakistan is seeking a Customer Support Agent to assist customers across travel, packaging and client accounts. You will be the first point of contact for inquiries related to bookings, shipments and product launches, handling calls, emails and live chat with courtesy and accuracy.

You will rotate shifts to cover UK and US business hours, maintain precise records of interactions, and escalate issues as needed.