Customer Experience Ambassador – Bank Branch

UBL; Pakistan; On-site; PKR 446,000 - 781,000; Full time

Job summary

UBL (United Bank Limited) is seeking a Customer Service Ambassador to ensure the highest level of service at the branch. You will greet walk-in customers, guide them to staff, and maintain a friendly environment while fulfilling frontline admin duties.

You will address queries, explain banking services, collect and track forms, oversee waiting areas, and strive to meet service timelines. You will also support digital registrations and referrals to branch staff to meet targets.

Qualifications

• Greet walk-in customers and direct them to the relevant bank staff.
• Address queries and provide information on banking services and policies.
• Collect and hand over customer request forms, tracking turnaround times.
• Maintain waiting area and stock of brochures, slips, and forms.
• Foster friendly interaction with customers waiting at branch counters.
• Ensure customers are served within defined service timelines.
• Manage end-to-end customer complaints per guidelines.
• Improve service delivery through creative solutions and teamwork.
• Support digital registrations and referrals to branch staff for assets.

Job description

UBL (United Bank Limited) is seeking a Customer Service Ambassador to ensure the highest level of service at the branch. You will greet walk-in customers, guide them to staff, and maintain a friendly environment while fulfilling frontline admin duties.

You will address queries, explain banking services, collect and track forms, oversee waiting areas, and strive to meet service timelines. You will also support digital registrations and referrals to branch staff to meet targets.