035.Service Ambassador

UBL; Pakistan; On-site; PKR 446,000 - 781,000; Full time

Job summary

UBL (United Bank Limited) is seeking a Customer Service Ambassador to ensure the highest level of service at the branch. You will greet walk-in customers, guide them to staff, and maintain a friendly environment while fulfilling frontline admin duties.

You will address queries, explain banking services, collect and track forms, oversee waiting areas, and strive to meet service timelines. You will also support digital registrations and referrals to branch staff to meet targets.

Qualifications

• Greet walk-in customers and direct them to the relevant bank staff.
• Address queries and provide information on banking services and policies.
• Collect and hand over customer request forms, tracking turnaround times.
• Maintain waiting area and stock of brochures, slips, and forms.
• Foster friendly interaction with customers waiting at branch counters.
• Ensure customers are served within defined service timelines.
• Manage end-to-end customer complaints per guidelines.
• Improve service delivery through creative solutions and teamwork.
• Support digital registrations and referrals to branch staff for assets.

Job description

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

• Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
• Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
• Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
• Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
• Maintain friendly interaction with the customers waiting to be served at the branch counters.
• Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
• End to end customer complaints management as per defined guidelines.
• Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
• Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.