CRM Software QC Specialist — Night Shift

Zones IT Solutions; Islamabad; On-site; PKR 600,000 - 1,200,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Pension

Complimentary meals

In-house gym

Job summary

Zones IT Solutions is seeking a Software Quality Control Specialist to ensure the accuracy, compliance, and quality of software orders processed through Microsoft Dynamics CRM. You will verify quotes, SPA, and margins, and act as a liaison between sales, support, and brand teams to maintain order integrity.

You will develop guidelines and training for AE’s, CSS’s and SwE’s, manage the QC OPS process on SharePoint, and maintain vendor information to support accurate software orders.

Qualifications

• Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
• Certification or training in Quality Assurance, CRM tools (e.g., Microsoft Dynamics), or Software Procurement will be a plus.

Responsibilities

• Looking after Software Order on CRM and ensuring the quality control
• Software QC Specialist can approve and reject orders on the basis of valid reasoning using the Microsoft dynamics CRM
• Helping the AE’s / CSS’s / SwE’s in correction of software orders
• Quotes verification and validation
• SPA and margin verification of every order
• Communicating the rejection and sharing the reasons to ensure correctness
• Maintaining the Software QC Ops Process document on SharePoint
• Maintaining the Zones Vendor Information (ZVI) database for the requirements of placing software orders
• Verification of order agreement and other details using the respective vendor portals
• Working as a liaison between Sales/support teams and brand champions for approval of urgent orders
• To develop professional relationship with Zones PPM teams, credit and purchasing team
• Providing guidelines / trainings to AE’s/ CSS’s / SwE’s or teams to explain them how Software QC process works and any other information regarding placing the software orders
• Managing and reporting day to day activities of every order, rejection and complete visibility of work.
• Periodic reporting (Daily/weekly) to Lead/Manager about the QC orders
• Any other task assigned by the Manager

Skills

Quality Assurance

CRM tools

Microsoft Dynamics

Communication

Training

Vendor coordination

Education

Bachelor's degree in business administration

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Microsoft Dynamics CRM

SharePoint

Vendor portals

Job description

Zones IT Solutions is seeking a Software Quality Control Specialist to ensure the accuracy, compliance, and quality of software orders processed through Microsoft Dynamics CRM. You will verify quotes, SPA, and margins, and act as a liaison between sales, support, and brand teams to maintain order integrity.

You will develop guidelines and training for AE’s, CSS’s and SwE’s, manage the QC OPS process on SharePoint, and maintain vendor information to support accurate software orders.