Cloud Support Engineer II - 24/7 Migrations Lead

Linuxcareers; Karachi Division; On-site; PKR 850,000 - 1,150,000; Full time

Benefits offered by this job

Performance-based bonus

Equity compensation

Stock grants

Employee Stock Purchase Program

Job summary

DigitalOcean seeks an Engineer II for its Technical Support team in Karachi to deliver best-in-class customer support in a 24/7 production environment and lead migrations to the DigitalOcean platform. You will handle tickets, emails, and Slack alerts with empathy while meeting SLAs and KPIs.

You will collaborate across shifts, gain exposure to AWS, GCE, and DigitalOcean, and apply strong Linux and web server expertise. Karachi office access is required three days weekly.

Qualifications

• BS/BE in Computer Science, Computer Engineering, or related field.
• 5+ years of relevant experience in 24/7 production operations, preferably supporting highly available PaaS/cloud service environments.
• Strong knowledge of cloud infrastructure environments such as AWS, GCE, and DigitalOcean.
• Deep understanding of system and networking concepts with proven troubleshooting techniques.
• Hands-on experience with Linux distributions (Ubuntu, Debian, CentOS) and their administration.
• Working experience with web servers including Apache and Nginx.
• Working knowledge of database engines such as MySQL and MariaDB.
• Strong written and verbal communication skills for ticket support channels.
• Ability to commute to Karachi office minimum 3 days per week and work rotating shifts including nights and weekends.

Responsibilities

• Provide technical support and solutions to customers through tickets and emails with empathy
• Collaborate in a 24/7 team environment working flexible schedules with rotating shifts including nights and weekends
• Monitor and respond to multi-channel communications and monitoring alerts on Slack
• Consistently meet customer-facing SLAs and support KPIs including response time, CSAT, and handle time
• Lead and execute migration of customer sites from multiple hosting providers to the DigitalOcean platform

Skills

Customer support

Linux administration

Cloud infrastructure

Troubleshooting

Communication

Education

BS/BE in Computer Science, Computer Engineering, or related field

Tools

Ubuntu

Debian

CentOS

Apache

Nginx

MySQL

MariaDB

Job description

DigitalOcean seeks an Engineer II for its Technical Support team in Karachi to deliver best-in-class customer support in a 24/7 production environment and lead migrations to the DigitalOcean platform. You will handle tickets, emails, and Slack alerts with empathy while meeting SLAs and KPIs.

You will collaborate across shifts, gain exposure to AWS, GCE, and DigitalOcean, and apply strong Linux and web server expertise. Karachi office access is required three days weekly.