Client Support Specialist — Tier 1 (Evenings)

Cloudelligent; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Cloudelligent is seeking a Client Support Specialist- Tier 1 in Islamabad. The role focuses on providing exceptional customer service, logging incidents, and troubleshooting technical issues while coordinating with internal teams.

Responsibilities include managing user accounts, clearing server jobs, and documenting processes for internal and external audiences. Strong communication, empathy, and independent work ethic are essential.

Qualifications

• Bachelor's degree in business administration or related field.
• 2+ years of experience supporting enterprise-level software solutions.
• Experience with Zendesk or other support/ticketing systems.
• Strong background in Finance, Accounts Payable, or Accounts Receivable is a plus.
• Proven ability to deliver client service within a technology team.

Responsibilities

• Log all incoming calls and requests accurately.
• Capture detailed descriptions from end users to aid troubleshooting.
• Provide technical assistance to end users and respond to incidents.
• Create, update, and delete user accounts as requested.
• Clear server jobs obstructing customer processes.
• Document system processes and create knowledge base articles.
• Diagnose technical issues and escalate to appropriate resources.
• Maintain clear follow-up status with end users.

Skills

Customer service

Troubleshooting

Incident logging

Documentation

Communication

Empathy

Attention to detail

Time management

Education

Bachelor's degree in business administration

Tools

Zendesk

Microsoft Office

Windows OS

Job description

Cloudelligent is seeking a Client Support Specialist- Tier 1 in Islamabad. The role focuses on providing exceptional customer service, logging incidents, and troubleshooting technical issues while coordinating with internal teams.

Responsibilities include managing user accounts, clearing server jobs, and documenting processes for internal and external audiences. Strong communication, empathy, and independent work ethic are essential.