Client Success & Relations Lead

Jobvite, Inc.; Islamabad; On-site; PKR 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Pension scheme

Complimentary meals

In-house gym

Job summary

Zones, a Global IT solutions provider, is seeking a Client Success Manager I to ensure client satisfaction and success. You will handle order processing, cultivate strong client relationships, address needs, manage inventory, and contribute to project management efforts, thriving in a fast-paced, autonomous role.

Ideal candidates have enterprise sales experience, strong communication, and organization skills, with the ability to manage multiple accounts, meet SLAs, and drive ongoing value for

Qualifications

• Experience in enterprise-level sales.
• Strong customer service skills and commitment to meet or exceed customer requirements.
• Excellent organization skills and process expertise.
• Ability to work in a fast-paced environment and meet aggressive deadlines.
• Excellent verbal and written communication skills.
• Ability to negotiate, influence, and persuade.
• Analytical with excellent problem-solving skills.
• Ability to work with little or no supervision.

Responsibilities

• Order Fulfillment - Process orders and quotes in a timely and accurate manner.
• Relationship Building - Interact and build relationships with customers on a daily basis.
• Customer Service - Provide for Customer operational and reporting needs.
• Sourcing - Process, coordinate and manage to off catalog customer requests.
• Project Management - Conduct account planning and coordination of needs.
• Actively participate in pipeline growth and maintenance activities.

Skills

Enterprise sales experience

Customer service

Organization skills

Communication

Negotiation

Problem solving

Self-management

Education

Bachelor's degree in business administration

Graduate - Any Specialization

Job description

Zones, a Global IT solutions provider, is seeking a Client Success Manager I to ensure client satisfaction and success. You will handle order processing, cultivate strong client relationships, address needs, manage inventory, and contribute to project management efforts, thriving in a fast-paced, autonomous role.

Ideal candidates have enterprise sales experience, strong communication, and organization skills, with the ability to manage multiple accounts, meet SLAs, and drive ongoing value for