Client Success Executive: Relationship & Retention Leader

Taraki; Karachi Division; On-site; PKR 893,000 - 1,339,000; Full time

Job summary

Haball Private Limited in Karachi is seeking a Customer Success Executive to join our team. You will focus on customer satisfaction, manage client relationships, and deliver exceptional support to users of our FinTech and supply‑chain solutions.

This full‑time, on‑site role requires proactive communication, quick issue resolution, and a commitment to improving service quality. You will work to retain customers, understand their needs, and help them get maximum value from our products.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field preferred.
• Knowledge of FinTech or supply chain management advantageous.

Responsibilities

• Ensure customer satisfaction and enhance customer retention.
• Engage with clients and provide exceptional support.
• Manage client accounts effectively.
• Understand customer needs and resolve issues promptly.
• Build and maintain lasting customer relationships.
• Identify opportunities to improve service quality and processes.

Skills

Customer satisfaction

Customer retention

Client support

Relationship management

Education

Bachelor's degree preferred

Job description

Haball Private Limited in Karachi is seeking a Customer Success Executive to join our team. You will focus on customer satisfaction, manage client relationships, and deliver exceptional support to users of our FinTech and supply‑chain solutions.

This full‑time, on‑site role requires proactive communication, quick issue resolution, and a commitment to improving service quality. You will work to retain customers, understand their needs, and help them get maximum value from our products.