Karachi-Based Customer Success Lead for Enterprise Growth

10Pearls; Karachi Division; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

10Pearls is seeking an experienced Customer Success Manager to support a strategic client engagement in Karachi. The CSM will serve as a trusted advisor and primary liaison between the client and internal delivery teams, ensuring strong relationships, health, and successful outcomes.

The role requires 5–8 years of experience in Customer Success, Account Management, Business Development, or Pre-Sales, with strong client-facing and stakeholder management skills.

Qualifications

• Bachelor's degree in Business, Marketing, Management, or a related field.
• 5–8 years of experience in a client-facing role such as Customer Success, Account Management, Business Development, or Pre-Sales.
• Proven experience managing relationships with senior business and technical stakeholders.
• Strong client-facing, presentation, negotiation, and communication skills.
• Demonstrated ability to build trust and maintain long-term customer relationships.

Responsibilities

• Own the overall customer engagement and implementation strategy throughout the project lifecycle.
• Build and maintain strong, trusted relationships with key client stakeholders.
• Onboard new customers and proactively manage day-to-day account and engagement health.
• Develop understanding of client business challenges, objectives, requirements, priorities, and roadmaps.
• Act as trusted advisor to client IT and business leaders and identify opportunities to strengthen the partnership.
• Serve as the primary liaison between the client and internal development/delivery teams with clear communication.
• Conduct regular client check-ins and proactively identify project health concerns, risks, and opportunities.
• Keep internal leadership informed on engagement status, risks, issues, and client feedback.
• Coordinate with internal teams to ensure client requirements and expectations are addressed.
• Provide line management support for assigned team members, including leave planning, attendance, performance reviews, and coordination.
• Manage multiple customer engagements, priorities, and stakeholder expectations.

Skills

Customer Success

Account Management

Stakeholder Management

Client-facing

Negotiation

Communication

Organization

Education

Bachelor's degree in Business/Marketing/Management

Job description

10Pearls is seeking an experienced Customer Success Manager to support a strategic client engagement in Karachi. The CSM will serve as a trusted advisor and primary liaison between the client and internal delivery teams, ensuring strong relationships, health, and successful outcomes.

The role requires 5–8 years of experience in Customer Success, Account Management, Business Development, or Pre-Sales, with strong client-facing and stakeholder management skills.