Client Success Activation Specialist

Decklaration; Lahore; On-site; PKR 502,000 - 837,000; Full time

Job summary

1Now is seeking a proactive Client Success Specialist to help SaaS customers activate, engage, and grow their car rental businesses on the platform.

You will guide clients through onboarding, support retention, optimize listings for bookings, and collaborate with sales, marketing, and product teams to ensure measurable outcomes and high satisfaction. Strong English communication and CRM familiarity are essential.

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 1–3 years of experience in Customer Success, Marketing, Sales, or BD.
• Excellent English communication, both written and spoken.
• Strong understanding of customer lifecycle, engagement and retention.
• Experience with CRM or customer engagement tools (HubSpot, Salesforce, Intercom).

Responsibilities

• Client Activation: onboard listings, manage vehicles, start bookings.
• Retention & Relationship Management: build long-term client relationships.
• Booking Enablement: assist clients to generate bookings via guidance and optimization.
• Marketing Guidance: advise on promoting the rental business online.
• Client Engagement Tracking: monitor usage and re-engage inactive clients.
• Cross-Team Collaboration: coordinate with sales, marketing, and tech teams.
• Feedback Loop: collect client feedback to improve features.

Skills

Customer lifecycle

English proficiency

Multitasking

Measurable outcomes

Client engagement

Education

Bachelor's degree in marketing or business

Tools

HubSpot

Salesforce

Intercom

Job description

Job Description:

About 1Now

1Now, is a SaaS-based fleet management solution designed for car rental owners. It helps users manage their fleet, customers, and bookings efficiently without paying heavy marketplace commissions like those on Turo or similar platforms. Clients can set up their own rental websites and manage everything through 1Now.

About the Role

We're looking for a proactive and client-focused Client Success Specialist who will ensure our clients not only use 1Now but also see real value by helping them generate bookings, retain customers, and grow their car rental business.

This role is the bridge between client success and marketing activation. Once a client purchases the software, your goal will be to make sure they start receiving bookings and stay engaged with the platform.

Key Responsibilities

• Client Activation: Help newly onboarded clients set up their listings, manage vehicles, and start receiving bookings using the 1Now platform.
• Retention & Relationship Management: Build long-term relationships with clients, ensuring they are consistently satisfied and active.
• Booking Enablement: Assist clients in generating bookings through platform guidance, listing optimization, and lead coordination.
• Marketing Guidance: Educate clients on how to promote their car rental business through online channels (social media, listings, local ads, etc.).
• Client Engagement Tracking: Monitor client usage data to identify inactive clients and take steps to re-engage them.
• Cross-Team Collaboration: Work closely with the sales, marketing, and tech teams to ensure a smooth client experience.
• Feedback Loop: Gather client feedback to help improve platform features and user experience.

Requirements

• Bachelor's degree in marketing, Business, or a related field.
• 1–3 years of experience in Customer Success, Marketing, Sales, or Business Development, preferably in SaaS, technology, or mobility industries.
• Excellent English communication skills (spoken and written).
• Strong understanding of customer lifecycle, engagement, and retention strategies.
• Experience using CRM or customer engagement tools (e.g., HubSpot, Salesforce, or Intercom).
• Basic understanding of digital marketing and customer acquisition.
• Ability to multitask and manage multiple client accounts.
• Problem-solving mindset with a passion for client satisfaction and measurable outcomes.