Client Services & Communications Officer

Szabist Isb; Karachi Division; On-site; PKR 350,000 - 550,000; Full time

Job summary

EFU Life Assurance Ltd. is seeking a motivated Executive Officer to join the Communications team in the Client Service Department.

This role focuses on managing client relationships and ensuring the delivery of high-quality service. The successful candidate will work closely with clients, utilizing CRM systems and Microsoft Office tools to support daily operations, prepare reports, and address client concerns effectively.

Qualifications

• Strong communication and interpersonal skills
• Willingness to learn and develop expertise in client service
• Attention to detail and well-organized workflow
• Ability to collaborate within a team and adapt quickly

Responsibilities

• Manage client relationships using CRM systems to ensure satisfaction
• Use MS Office to create reports, correspondence and presentations
• Prepare and maintain MIS documentation and reports
• Perform data analysis to support decision-making
• Handle client concerns promptly and professionally
• Support strategic communications efforts to enhance client interactions
• Demonstrate clear verbal and written communication with clients and colleagues
• Organize daily activities and meet reporting deadlines
• Collaborate as a proactive team member and learn new skills
• Apply critical thinking to address client issues and improve processes

Skills

CRM experience

MS Office

Communication skills

Teamwork

Data analysis

Tools

CRM systems

Microsoft Office

Job description

EFU Life Assurance Ltd. is seeking a motivated Executive Officer to join the Communications team in the Client Service Department.

This role focuses on managing client relationships and ensuring the delivery of high-quality service. The successful candidate will work closely with clients, utilizing CRM systems and Microsoft Office tools to support daily operations, prepare reports, and address client concerns effectively.