Executive Officer - Communications - Client Service Department

Szabist Isb; Karachi Division; On-site; PKR 350,000 - 550,000; Full time

Job summary

EFU Life Assurance Ltd. is seeking a motivated Executive Officer to join the Communications team in the Client Service Department.

This role focuses on managing client relationships and ensuring the delivery of high-quality service. The successful candidate will work closely with clients, utilizing CRM systems and Microsoft Office tools to support daily operations, prepare reports, and address client concerns effectively.

Qualifications

• Strong communication and interpersonal skills
• Willingness to learn and develop expertise in client service
• Attention to detail and well-organized workflow
• Ability to collaborate within a team and adapt quickly

Responsibilities

• Manage client relationships using CRM systems to ensure satisfaction
• Use MS Office to create reports, correspondence and presentations
• Prepare and maintain MIS documentation and reports
• Perform data analysis to support decision-making
• Handle client concerns promptly and professionally
• Support strategic communications efforts to enhance client interactions
• Demonstrate clear verbal and written communication with clients and colleagues
• Organize daily activities and meet reporting deadlines
• Collaborate as a proactive team member and learn new skills
• Apply critical thinking to address client issues and improve processes

Skills

CRM experience

MS Office

Communication skills

Teamwork

Data analysis

Tools

CRM systems

Microsoft Office

Job description

EFU Life Assurance Ltd. is seeking a motivated Executive Officer to join the Communications team in the Client Service Department. This role focuses on managing client relationships and ensuring the delivery of high-quality service. The successful candidate will work closely with clients, utilizing CRM systems and Microsoft Office tools to support daily operations, prepare reports, and address client concerns effectively. This opportunity is ideal for fresh graduates or professionals with up to one year of experience who possess strong communication and interpersonal skills and are eager to develop their expertise in client service and strategic communications.The Executive Officer plays a key role in maintaining excellent client satisfaction by handling complaints professionally and maintaining accurate business and management information system reports. The position demands attention to detail, well-developed problem-solving skills, and the ability to work collaboratively within a team. Candidates must demonstrate adaptability and commitment to continuous learning while maintaining a well-organized workflow to meet deadlines and ensure smooth communication between the company and its clients.

Responsibilities

• Manage client relationships using Customer Relationship Management (CRM) systems to ensure satisfaction and loyalty.
• Utilize Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) to create reports, business correspondence, and presentations.
• Prepare and maintain accurate business correspondence, reports, and Management Information System (MIS) documentation.
• Perform data analysis to support decision-making and maintain up-to-date MIS reports reflecting client service activities.
• Handle client complaints promptly and professionally, striving to maintain high standards of client service quality.
• Support the communications team by participating in strategic communications efforts to enhance client interactions and company reputation.
• Demonstrate strong verbal and written communication skills in all interactions with clients and internal stakeholders.
• Organize daily activities and manage time effectively to fulfill responsibilities and meet reporting deadlines.
• Collaborate with colleagues as a proactive team member, contributing ideas and learning new skills to improve client service.
• Apply critical thinking and problem-solving to address client issues and improve service processes continuously.