Client Operations Specialist

Brickstech; Lahore; On-site; PKR 500,000 - 700,000; Full time

Job summary

Brickstech, Lahore, Pakistan, invites applications for a Junior Operations Support role. You will report to the Team Lead – Operations and help with onboarding, client inquiries, and maintaining process documentation to ensure smooth service delivery.

Ideal candidates hold a Bachelor’s or Master’s in Business Administration, have 0–1 year of relevant experience (fresh graduates welcome), and are proficient in Microsoft Excel with strong communication and analytical skills.

Qualifications

• Education requirement as described: Bachelor's or Master's in Business Administration or related field.
• 0–1 year of relevant operations or customer support experience; fresh graduates encouraged to apply.
• Strong communication, interpersonal, and organizational abilities.

Responsibilities

• Report to the Team Lead – Operations and perform assigned responsibilities per policies and plans.
• Monitor process adherence and ensure compliance with protocols and standards.
• Serve as first point of contact for clients for credit bureau services installation and use.
• Coordinate onboarding and address operational concerns promptly.
• Document and track customer complaints to guide preventive actions.
• Provide training and guidance to clients on Tasdeeq services and applications.
• Coordinate with internal teams to resolve issues and support updates.
• Develop and maintain support documentation and FAQs.

Skills

Interpersonal skills

Communication

Analytical skills

Attention to detail

Teamwork

Proactive attitude

Education

Bachelor’s or Master’s degree in Business Administration

Tools

Microsoft Excel

Job description

Brickstech, Lahore, Pakistan, invites applications for a Junior Operations Support role. You will report to the Team Lead – Operations and help with onboarding, client inquiries, and maintaining process documentation to ensure smooth service delivery.

Ideal candidates hold a Bachelor’s or Master’s in Business Administration, have 0–1 year of relevant experience (fresh graduates welcome), and are proficient in Microsoft Excel with strong communication and analytical skills.