Client Operations & Support Associate

Brickstech; Lahore; On-site; PKR 335,000 - 614,000; Full time

Job summary

Brickstech in Lahore seeks a motivated Operations Support Assistant to join our client-facing team. You will report to the Team Lead – Operations and assist in onboarding clients, monitoring process adherence, and resolving operational issues with credit bureau services.

The role emphasizes strong communication, Excel proficiency, and analytical thinking. Fresh graduates are encouraged to apply, with opportunities to learn in a dynamic environment.

Qualifications

• Bachelor’s or Master’s degree in Business Administration or related field.
• 0–1 year of relevant operational/customer support experience; fresh graduates welcome.
• Strong interpersonal and relationship-building skills.
• Proficiency in Microsoft Excel.

Responsibilities

• Report to the Team Lead – Operations and perform assigned responsibilities per policies.
• Monitor process adherence and ensure compliance with standards.
• Serve as first point of contact for clients, providing technical and operational support.
• Coordinate onboarding and address client concerns promptly.
• Document and track customer complaints to identify recurring issues.
• Provide training and guidance to clients on Tasdeeq services.

Skills

Communication

Analytical thinking

Problem solving

Teamwork

Education

Bachelor’s/Master’s in Business Administration

Tools

Microsoft Excel

Job description

Brickstech in Lahore seeks a motivated Operations Support Assistant to join our client-facing team. You will report to the Team Lead – Operations and assist in onboarding clients, monitoring process adherence, and resolving operational issues with credit bureau services.

The role emphasizes strong communication, Excel proficiency, and analytical thinking. Fresh graduates are encouraged to apply, with opportunities to learn in a dynamic environment.