Client Management Lead: Elevate Service & Efficiency

Standard Chartered; Karachi Division; Hybrid; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Wellbeing support

Learning & development

Inclusive culture

Job summary

Standard Chartered is seeking a senior leader to oversee Client Management within FI or Corporate, driving team performance and delivering high-quality client service. The role focuses on aligning CCIB priorities with Client Management, standardizing country practices, and continuously improving process efficiency.

The position emphasizes managing through targets, ensuring swift, high-quality client transactions, and fostering an inclusive, customer-focused culture across the organization.

Responsibilities

• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Job description

Standard Chartered is seeking a senior leader to oversee Client Management within FI or Corporate, driving team performance and delivering high-quality client service. The role focuses on aligning CCIB priorities with Client Management, standardizing country practices, and continuously improving process efficiency.

The position emphasizes managing through targets, ensuring swift, high-quality client transactions, and fostering an inclusive, customer-focused culture across the organization.