Senior Manager Client Communication, Vendor Management, Cards Unit

Standard Chartered; Karachi Division; Hybrid; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support (Unmind)

Learning culture

Diversity & inclusion

Job summary

Standard Chartered is seeking a role focused on ensuring full compliance with DOI, Group, AML, CDD, sanctions and regulatory requirements while processing and authorizing production orders and service requests within SLAs. The role covers cheque book, signature and debit card requests, system reconciliations, and maintaining high standards of operational integrity.

The incumbent will coordinate with internal teams and vendors, drive process improvements, support audits, and uphold risk controls

Qualifications

• Experience with AML/CDD/KYC controls and regulatory standards.
• Ability to monitor risk indicators and ensure governance.
• Strong collaboration with internal teams and vendors.

Responsibilities

• Monitor workflows and authorize client maintenance requests accurately, on time and in line with SLAs, KCS and regulatory requirements.
• Ensure robust, efficient and cost‑effective operational processes, resolving client queries and complaints within agreed timelines.
• Drive process and system improvements, including automation and data‑driven analysis, to enhance accuracy, controls and productivity.
• Maintain strong risk management, governance and control standards, including AML / CDD / KYC, Shariah, SBP and Group policy compliance.
• Monitor and address Key Risk Indicators, complete CST/HCL requirements, and support BCP/DR and audit-related activities.
• Collaborate with internal stakeholders and vendors to deliver agreed service standards and manage changes to systems, processes and products.
• Lead and develop staff, ensure completion of mandatory learning and leave, and promote innovation, engagement and participation in bank-wide initiatives.
• Uphold the bank’s values and conduct principles, taking ownership for ethical behavior, risk escalation and regulatory compliance.

Skills

Regulatory compliance

AML / CDD / KYC

Risk management

Job description

This role is responsible for ensuring full compliance with DOI, Group, AML, CDD, sanctions and regulatory requirements while accurately processing and authorizing production orders and non-financial service requests within agreed SLAs. The job entails managing cheque book, signature and debit card requests, performing system updates and reconciliations, resolving queries and complaints, and monitoring key risk and operational indicators. The incumbent will coordinate with internal teams and vendors, recommend process and system improvements, and perform additional tasks assigned by the Servicing & Transacting Head or WRB Operations Head to maintain high standards of operational integrity, quality and cost efficiency.

Key Responsibilities

• Monitor workflows and authorize client maintenance requests accurately, on time and in line with SLAs, KCS and regulatory requirements.
• Ensure robust, efficient and cost-effective operational processes, resolving client queries and complaints within agreed timelines.
• Drive process and system improvements, including automation and data-driven analysis, to enhance accuracy, controls and productivity.
• Maintain strong risk management, governance and control standards, including AML / CDD / KYC, Shariah, SBP and Group policy compliance.
• Monitor and address Key Risk Indicators, complete CST/HCL requirements, and support BCP/DR and audit-related activities.
• Collaborate with internal stakeholders and vendors to deliver agreed service standards and manage changes to systems, processes and products.
• Lead and develop staff, ensure completion of mandatory learning and leave, and promote innovation, engagement and participation in bank-wide initiatives.
• Uphold the bank’s values and conduct principles, taking ownership for ethical behavior, risk escalation and regulatory compliance.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.