Senior Manager, Client & Vendor Risk – Cards Unit

Standard Chartered; Karachi Division; Hybrid; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support (Unmind)

Learning culture

Diversity & inclusion

Job summary

Standard Chartered is seeking a role focused on ensuring full compliance with DOI, Group, AML, CDD, sanctions and regulatory requirements while processing and authorizing production orders and service requests within SLAs. The role covers cheque book, signature and debit card requests, system reconciliations, and maintaining high standards of operational integrity.

The incumbent will coordinate with internal teams and vendors, drive process improvements, support audits, and uphold risk controls

Qualifications

• Experience with AML/CDD/KYC controls and regulatory standards.
• Ability to monitor risk indicators and ensure governance.
• Strong collaboration with internal teams and vendors.

Responsibilities

• Monitor workflows and authorize client maintenance requests accurately, on time and in line with SLAs, KCS and regulatory requirements.
• Ensure robust, efficient and cost‑effective operational processes, resolving client queries and complaints within agreed timelines.
• Drive process and system improvements, including automation and data‑driven analysis, to enhance accuracy, controls and productivity.
• Maintain strong risk management, governance and control standards, including AML / CDD / KYC, Shariah, SBP and Group policy compliance.
• Monitor and address Key Risk Indicators, complete CST/HCL requirements, and support BCP/DR and audit-related activities.
• Collaborate with internal stakeholders and vendors to deliver agreed service standards and manage changes to systems, processes and products.
• Lead and develop staff, ensure completion of mandatory learning and leave, and promote innovation, engagement and participation in bank-wide initiatives.
• Uphold the bank’s values and conduct principles, taking ownership for ethical behavior, risk escalation and regulatory compliance.

Skills

Regulatory compliance

AML / CDD / KYC

Risk management

Job description

Standard Chartered is seeking a role focused on ensuring full compliance with DOI, Group, AML, CDD, sanctions and regulatory requirements while processing and authorizing production orders and service requests within SLAs. The role covers cheque book, signature and debit card requests, system reconciliations, and maintaining high standards of operational integrity.

The incumbent will coordinate with internal teams and vendors, drive process improvements, support audits, and uphold risk controls