ASK Development pvt Limited Hiring: Fresh Graduate Bscs/IT/TELECOME ASK Development pvt Limited

Pintern; Islamabad; On-site; PKR 454,000 - 614,000; Full time

Benefits offered by this job

Medical insurance

Performance-based incentives

Job summary

ASK Development pvt Limited in Islamabad, Pakistan, is hiring an Online Technical Support Engineer to provide remote technical assistance to customers, resolving hardware, software, and connectivity issues.

The role is full-time with rotational shifts and offers performance-based incentives and medical insurance. You will diagnose, document interactions, follow SOPs, and escalate complex problems as needed.

Qualifications

• Bachelor’s degree in IT/CS/EE or a related field.
• Strong English communication skills, both written and verbal.
• Willingness to work on rotational shifts in Islamabad.

Responsibilities

• Respond promptly to customer inquiries via chat, email, or support systems.
• Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.
• Guide customers through step-by-step solutions and assist with product usage.
• Escalate complex issues to higher-level support or engineering teams as needed.
• Document all interactions and resolutions in the ticketing system.
• Adhere to SOPs and SLAs.
• Provide remote support for configuration, installation, and software upgrades.
• Educate users about product features and preventive maintenance.
• Collaborate with the technical team to identify recurring issues and improvements.

Skills

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science or Electrical Engineering

Job description

ASK Development pvt Limited is hiring for Fresh Graduate Bscs/IT/TELECOME in Islamabad, Pakistan.

A leading telecommunications company is seeking a skilled Online Technical Support Engineer to join their team in Islamabad. The successful candidate will provide remote technical assistance to customers, ensuring timely resolution of hardware, software, and connectivity issues. This role requires strong problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality customer service in a fast-paced environment. The position involves working full-time with a rotational shift schedule, offering opportunities for performance-based incentives.

Key Responsibilities:

• Respond promptly to customer inquiries through chat, email, or support systems.
• Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.
• Guide customers through step-by-step solutions and assist with product usage.
• Escalate complex technical problems to higher-level support or engineering teams as needed.
• Document all technical interactions, resolutions, and customer feedback accurately in the ticketing system.
• Adhere to standard operating procedures (SOPs) and service-level agreements (SLAs).
• Provide remote support for configuration, installation, and software upgrades when applicable.
• Educate users about product features, system updates, and preventive maintenance measures.
• Collaborate with the technical team to identify recurring issues and recommend improvements.
• Maintain professionalism and courtesy to ensure high levels of customer satisfaction.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
• Strong communication skills in English, both written and verbal.
• Ability to work effectively in a dynamic, customer-focused environment.
• Willingness to work on a rotational shift basis, with shifts changing monthly.
• Must be based in Islamabad and able to work on-site.

Preferred Qualifications and Benefits:

• Previous experience in technical support or a related role is advantageous.
• Performance-based incentives are offered in addition to the base salary.
• Medical insurance coverage is provided as part of the benefits package.
• Full-time employment with a competitive monthly salary ranging from PKR 40,700 to PKR 55,000.

This position offers a valuable opportunity to develop technical expertise while contributing to a leading telecom company’s customer support operations. Candidates who possess strong technical knowledge, excellent communication skills, and a customer-oriented mindset are encouraged to apply.