Checkout & Cash Operations Leader

METRO Pakistan (Pvt) Limited; Lahore; On-site; PKR 800,000 - 1,000,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a detail-oriented cashier supervisor to reconcile cash and credit transactions, manage cashier shifts, and oversee checkout floor operations in Lahore. The role governs customer services tools like Fresh Desk and METRO Reward Cards, ensuring strict SOP adherence and accurate banking processes.

You will conduct daily ledger reconciliations across departments, handle POS settlements, and address customer complaints to maintain service quality.

Qualifications

• Graduation with 3 years of relevant experience.
• Experience in cash handling and checkout operations.
• Familiarity with POS settlements and banking SOPs.

Responsibilities

• Reconcile reports from MMS/MMC with cash and credit transactions.
• Prepare and manage cashier shift schedules.
• Manage checkout floor operations, including cash tills and end control.
• Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
• Ensure timely opening and closing of banking operations in accordance with SOPs.
• Ensure the return process is followed as per SOP.
• Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.
• Handle POS settlements and reconciliation.
• Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
• Conduct regular spot checks of cash safes and tills.
• Ensure succession planning for Supervisors and Cashiers.
• Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
• Maintain a clear understanding of METRO Fundamentals.

Skills

Cashier ops

Ledger reconcile

Customer service

SOP compliance

Team coaching

Education

Graduation

Tools

Fresh Desk

NPS

POS systems

Job description

METRO Pakistan (Pvt) Limited is seeking a detail-oriented cashier supervisor to reconcile cash and credit transactions, manage cashier shifts, and oversee checkout floor operations in Lahore. The role governs customer services tools like Fresh Desk and METRO Reward Cards, ensuring strict SOP adherence and accurate banking processes.

You will conduct daily ledger reconciliations across departments, handle POS settlements, and address customer complaints to maintain service quality.