Department Manager - Support Checkout

Metro Pakistan; Lahore; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

METRO Pakistan is seeking a qualified candidate to reconcile reports from MMS/MMC with cash and credit transactions, prepare cashier shift schedules, and manage checkout floor operations. The role includes ensuring smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.

Daily ledger reconciliation across multiple functions and adherence to SOPs are required, with focus on banking operations, returns, and audit compliance.

Qualifications

• Graduation with 3 years of relevant experience.

Responsibilities

• Reconcile reports from MMS/MMC with cash and credit transactions.
• Prepare and manage cashier shift schedules.
• Manage checkout floor operations, including cash tills and end control.
• Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
• Ensure timely opening and closing of banking operations in accordance with SOPs.
• Ensure the return process is followed as per SOP.
• Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.
• Handle POS settlements and reconciliation.
• Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
• Conduct regular spot checks of cash safes and tills.
• Ensure succession planning for Supervisors and Cashiers.
• Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
• Maintain a clear understanding of METRO Fundamentals.

Education

Graduation

Job description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

Reconcile reports from MMS/MMC with cash and credit transactions.

Prepare and manage cashier shift schedules.

Manage checkout floor operations, including cash tills and end control.

Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.

Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.

Ensure timely opening and closing of banking operations in accordance with SOPs.

Ensure the return process is followed as per SOP.

Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.

Handle POS settlements and reconciliation.

Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.

Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.

Conduct regular spot checks of cash safes and tills.

Ensure succession planning for Supervisors and Cashiers.

Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.

Maintain a clear understanding of METRO Fundamentals.

Qualifications

Graduation with 3 years of relevant experience.