Checkout & Cash Operations Lead

METRO France; Model Town Tehsil; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is hiring a skilled cashier supervisor to manage cash & checkout operations, reconcile ledgers, and oversee customer service initiatives across the department. You will coordinate shifts, ensure adherence to SOPs, and drive the METRO Reward program for a seamless shopping experience.

The role involves supervising cashiers, training staff, and maintaining banking procedures in line with HO standards.

Qualifications

• Graduation with 3 years of relevant experience.
• Retail or cash & carry background is preferred.

Responsibilities

• Reconcile reports from MMS/MMC with cash and credit transactions.
• Prepare and manage cashier shift schedules.
• Manage checkout floor operations, including cash tills and end control.
• Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
• Ensure timely opening and closing of banking operations in accordance with SOPs.
• Ensure the return process is followed as per SOP.
• Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.
• Handle POS settlements and reconciliation.
• Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
• Conduct regular spot checks of cash safes and tills.
• Ensure succession planning for Supervisors and Cashiers.
• Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
• Maintain a clear understanding of METRO Fundamentals.

Skills

Cash handling

Ledger reconciliation

Customer service

Team supervision

SOP compliance

Education

Graduation

Tools

Fresh Desk

NPS

POS systems

Job description

METRO Pakistan (Pvt) Limited is hiring a skilled cashier supervisor to manage cash & checkout operations, reconcile ledgers, and oversee customer service initiatives across the department. You will coordinate shifts, ensure adherence to SOPs, and drive the METRO Reward program for a seamless shopping experience.

The role involves supervising cashiers, training staff, and maintaining banking procedures in line with HO standards.