Checkout Operations Manager & Team Coach

Metro Ag; Model Town Tehsil; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

METRO invites applications for a Checkout & Customer Service role at our Pakistan wholesale centers. You will reconcile daily cash and credit reports, schedule cashier shifts, and oversee checkout floor operations with a focus on accuracy and customer service.

The role requires Graduation with 3 years of relevant experience. You will implement METRO services, coach staff, and ensure adherence to SOPs and audit requirements across multiple departments.

Qualifications

• Graduation with 3 years of relevant experience.
• Experience in cash handling and reconciliation.
• Ability to manage cashier shift schedules.
• Familiarity with POS, Fresh Desk, and METRO Reward Cards.
• Knowledge of SOPs and audit requirements.

Responsibilities

• Reconcile reports from MMS/MMC with cash and credit transactions.
• Prepare and manage cashier shift schedules.
• Manage checkout floor operations, including cash tills and end control.
• Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
• Ensure timely opening and closing of banking operations in accordance with SOPs.
• Ensure the return process is followed as per SOP.
• Ensure reporting and archiving compliance in line with Head Office requirements and SOPs.
• Handle POS settlements and reconciliation.
• Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
• Conduct regular spot checks of cash safes and tills.
• Ensure succession planning for Supervisors and Cashiers.
• Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
• Maintain a clear understanding of METRO Fundamentals.

Skills

Cash handling

Shift scheduling

Checkout operations

Customer service

SOP compliance

Training & coaching

Education

Graduation

Tools

POS systems

Fresh Desk

METRO Reward Cards

Job description

METRO invites applications for a Checkout & Customer Service role at our Pakistan wholesale centers. You will reconcile daily cash and credit reports, schedule cashier shifts, and oversee checkout floor operations with a focus on accuracy and customer service.

The role requires Graduation with 3 years of relevant experience. You will implement METRO services, coach staff, and ensure adherence to SOPs and audit requirements across multiple departments.