Chat Support Assistant

Technstack; Lahore; On-site; PKR 558,000 - 781,000; Full time

Benefits offered by this job

Monthly Food Allowance

Monthly Performance Bonus

Job summary

Technstack in Lahore is seeking a reliable Chat Support Assistant to manage outbound communications, respond to inbound messages, and organize lead information for digital outreach campaigns.

The role requires a marketing or communications degree, strong communication skills, and proficiency with Microsoft Office and social media platforms. Night shift at Johar Town Lahore with allowances and growth opportunities.

Qualifications

• Bachelor’s or Master’s degree in Marketing, Communications, or related field.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and social media platforms.
• Ability to work in a fast-paced, changing environment; adaptable.
• Creative thinking and problem-solving abilities.

Responsibilities

• Assist in execution of marketing campaigns including Text Marketing and other outbound campaigns.
• Respond to all incoming leads from Text Marketing.
• Conduct data analysis to track campaign performance and make data-driven recommendations.
• Manage and maintain marketing databases ensuring accuracy of customer information.
• Coordinate with internal teams to analyze data and provide insights for strategy.
• Stay updated on industry trends and emerging technologies in digital marketing and data analysis.

Skills

Communication skills

Interpersonal skills

Creative thinking

Problem-solving

Education

Marketing/Communications degree

Tools

Microsoft Office

Social media platforms

Job description

We are looking for a reliable and detail-oriented Chat Support Assistant to contribute in the execution of digital outreach campaigns and lead engagement initiatives. The ideal candidate will be responsible for managing outgoing communications, responding to inbound messages, organizing lead information, and ensuring campaign processes run smoothly.

Responsibilities:

• Assist in execution of marketing campaigns including Text Marketing and other out bound marketing campaigns.
• Respond all the incoming leads from Text Marketing.
• Conduct data analysis to track campaign performance, identify trends, and make data-driven recommendations for improvement.
• Manage and maintain marketing databases, ensuring accuracy and completeness of customer information.
• Coordinate with internal teams to gather and analyze data, and provide insights to inform marketing strategies and decision-making.
• Stay updated on industry trends, best practices, and emerging technologies in digital marketing and data analysis.
• Motivated to work on same task for long periods.

Qualifications:

• Bachelor’s or Masters degree in Marketing, Communications, or related field
• Must Have strong communication and interpersonal skills.
• Proficiency in Microsoft Office and social media platforms
• Ability to work in a fast-paced environment and adapt to changing priorities
• Creative thinking and problem-solving skills

Job Details:

Timings: 6PM to 3AM (Night Shift)
Location: Johar Town Lahore
Salary Package: 50,000/- PKR
After 6 months: 70,000/- PKR

Perks:

• Monthly Food Allowance
• Monthly Performance Bonus

Note:

An on-site test will be conducted to assess English Communication Skills