Strategic Order Management Specialist – CRM & Coordination

Zones, LLC; Islamabad; On-site; PKR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones, LLC in Islamabad seeks an Order Management Specialist to execute the Supply Chain’s order management practice, ensuring timely fulfillment of client orders via CRM cases and collaboration with Sales and Procurement.

You will intake, triage, and execute orders, draft standardized responses, and coordinate with vendors to achieve desired client outcomes. The role requires proactive problem solving and strong communication.

Qualifications

• BA/BS degree required.
• 2+ years of experience in Order Management, Project Management or Customer Management.
• Ability to manage timelines and stakeholder actions.
• Strong communication and customer focus.

Responsibilities

• Intake, triage, and execute order management activities via CRM cases.
• Collaborate with Procurement, Sales, vendors to satisfy client requirements.
• Draft and maintain Standardized Complete Responses (SCRs).
• Audit case responses to ensure SCR usage.
• Coordinate and execute all aspects of order management using existing tools.
• Provide coaching to case requestors to improve submissions.
• Translate vendor and sales communications bidirectionally.
• Maintain positive relationships across the supply chain.

Skills

Order management

CRM case management

Vendor coordination

Cross-functional collaboration

MS Word

PowerPoint

Excel

Education

BA/BS degree

Tools

CRM software

MS Excel

MS Word

PowerPoint

Job description

Zones, LLC in Islamabad seeks an Order Management Specialist to execute the Supply Chain’s order management practice, ensuring timely fulfillment of client orders via CRM cases and collaboration with Sales and Procurement.

You will intake, triage, and execute orders, draft standardized responses, and coordinate with vendors to achieve desired client outcomes. The role requires proactive problem solving and strong communication.