Call Centre Agents

QUBIK INTERNATIONAL; Karachi Division; On-site; PKR 420,000 - 660,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Job summary

Qubik International in Karachi is seeking call centre agents for its Gulberg Block 17 team. This is an on-site night-shift role for candidates who can communicate confidently in English and provide professional support to customers.

Freshers are welcome, and structured training will be provided. Responsibilities include handling inbound/outbound interactions, resolving routine concerns, recording details accurately, and meeting quality and productivity targets.

Qualifications

• Strong spoken and written English communication skills.
• Clear pronunciation, active listening, and confident telephone etiquette.
• Customer-focused attitude with patience and professional behavior.
• Ability to ask relevant questions, understand concerns, and provide suitable responses.
• Basic computer literacy and accurate data entry skills.
• Ability to use handling systems, customer records, and standard office applications after training.
• Strong attention to detail when documenting interactions.
• Ability to meet performance targets in a fast-paced centre environment.
• Reliable attendance and willingness to work regular night shifts.
• Freshers with a positive attitude and willingness to learn are encouraged to apply.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Understand customer needs, provide accurate information, and resolve routine concerns.
• Record customer details, interactions, and follow-up actions accurately.
• Meet assigned quality, productivity, attendance, and performance targets.
• Follow approved procedures, escalation guidelines, and service standards.
• Work collaboratively with supervisors and team members during the night shift.

Skills

English proficiency

Active listening

Telephone etiquette

Customer focus

Tools

CRM systems

MS Office

Job description

Job Description

Qubik International is hiring call centre agents for its Karachi team in Gulberg Block 17. This is an on-site night-shift opportunity for candidates who can communicate confidently in English and provide professional support to customers. Freshers are welcome, and structured training will be provided.

• Handle inbound and outbound customer interactions professionally.
• Understand customer needs, provide accurate information, and resolve routine concerns.
• Record customer details, interactions, and follow-up actions accurately.
• Meet assigned quality, productivity, attendance, and performance targets.
• Follow approved procedures, escalation guidelines, and service standards.
• Work collaboratively with supervisors and team members during the night shift.

Job Specification

• Strong spoken and written English communication skills.
• Clear pronunciation, active listening, and confident telephone etiquette.
• Customer-focused attitude with patience and professional behavior.
• Ability to ask relevant questions, understand concerns, and provide suitable responses.
• Basic computer literacy and accurate data entry skills.
• Ability to use handling systems, customer records, and standard office applications after training.
• Strong attention to detail when documenting interactions.
• Ability to meet performance targets in a fast-paced centre environment.
• Reliable attendance and willingness to work regular night shifts.
• Freshers with a positive attitude and willingness to learn are encouraged to apply.

Job Rewards and Benefits

• Incentive Bonus
• Leaves