Call Center Agent

Rozeegpt; Karachi Division; On-site; PKR 357,000 - 580,000; Full time

Job summary

Ak Global Tax Consultancy is seeking a confident Call Center Agent with excellent English communication skills to handle incoming and outgoing calls and deliver outstanding customer service. The role emphasizes active listening, accurate data entry, and adherence to call center protocols to ensure quality service for clients.

The agent will document interactions, update client records, and collaborate with colleagues to resolve complex client needs while maintaining professionalism and

Qualifications

• Fluent English required and strong communication skills.
• Active listening and ability to document customer interactions clearly.
• Attention to data accuracy and confidentiality in record keeping.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Handle client inquiries regarding tax consultancy services with clear communication.
• Demonstrate confidence and boldness in interactions while maintaining a polite tone.
• Listen actively and escalate issues as necessary.
• Document customer interactions and update client records accurately using company systems.
• Manage call volumes efficiently while maintaining quality and customer satisfaction.
• Follow company protocols to ensure compliance and service quality.
• Provide feedback to improve recurring customer issues.
• Maintain confidentiality of customer information and adhere to data protection policies.
• Collaborate with team members to resolve client problems effectively.

Skills

Fluent English

Excellent communication

Active listening

Data entry

Job description

Ak Global Tax Consultancy seeks a confident and bold Call Center Agent with excellent communication skills to join our team. The ideal candidate communicates fluently in English and handles calls effectively while providing outstanding customer service. This role involves managing incoming and outgoing calls, resolving client inquiries, and ensuring accurate data entry to support business operations. The environment requires active listening and the ability to maintain composure under pressure while maintaining a professional demeanor.The Call Center Agent plays a vital role in representing Ak Global Tax Consultancy to its clients by providing timely and accurate information. This position requires strong data entry skills and the ability to document customer interactions clearly. Attention to detail and adherence to call center protocols are essential to maintaining quality service standards. Although this role does not involve team management, the agent collaborates with colleagues to address complex client needs and contribute to a positive work environment.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Handle client inquiries regarding tax consultancy services with clear and effective communication.
• Demonstrate confidence and boldness in interactions while maintaining a polite and respectful tone.
• Listen actively to customer concerns and provide accurate information or **escalate** issues as necessary.
• Document customer interactions and update client records accurately using company systems.
• Manage call volumes efficiently while maintaining quality and customer satisfaction.
• Follow company protocols and guidelines to ensure compliance and service quality.
• Support continuous improvement by providing feedback on frequently encountered customer issues.
• Maintain confidentiality of customer information and adhere to data protection policies.
• Collaborate with team members to share information and resolve client problems effectively.