CALL CENTER SUPERVISIOR

Ziauddin Hospital; Pakistan; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Ziauddin Hospital in Pakistan is seeking a seasoned Marketing & Business Development professional to oversee international call center operations. The role focuses on performance analysis, resource optimization, and strategic recommendations to elevate service delivery for global clients.

You will manage relationships with local and international clients, lead call center teams across Pakistan and Dubai, and drive growth through targeted business development initiatives while mentoring staff for

Qualifications

• Master or Bachelor in Business/Science preferred.
• Min 4-5 years experience in relevant field.
• Any relevant Certification.

Responsibilities

• Manage relationships with local and international clients to strengthen engagement, retention, and service quality.
• Oversee and manage call center operations across Pakistan and Dubai, ensuring operational efficiency and consistent service delivery.
• Identify business development opportunities to expand the client portfolio and drive business growth
• Lead, motivate, and mentor both teams, serving as a role model for professionalism, accountability, and customer service excellence.
• Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
• Optimize resource allocation and streamline processes to enhance operational effectiveness.
• Prepare performance reports and provide strategic recommendations to senior management regarding operational improvements and business expansion.

Skills

Client relations

Team leadership

Performance analysis

Strategic planning

Process optimization

Education

Master or Bachelor in Business/Science

Job description

Department: MARKETING & BUSINESS DEVELOPMENT

Location: NORTH CAMPUS

Position Status: Full Time

JOB SPECIFICATION:

ACADEMIC QUALIFICATIONS

Master or Bachelor in Business /Science preferred

WORK EXPERIENCE

Min. 4 - 5 years experience

PROFESSIONAL QUALIFICATIONS

Any relevant Certification

JOB SUMMARY:

Oversee international call center operations, analyze performance trends, optimize resource allocation, and provide strategic recommendations to enhance operational efficiency and effectiveness. Ensure exceptional customer orientation and service delivery, maintaining high service standards while addressing the needs and expectations of international customers.

• Manage relationships with local and international clients to strengthen engagement, retention, and service quality.


• Oversee and manage call center operations across Pakistan and Dubai, ensuring operational efficiency and consistent service delivery.


• Identify business development opportunities to expand the client portfolio and drive business growth


• Lead, motivate, and mentor both teams, serving as a role model for professionalism, accountability, and customer service excellence.


• Develop and implement strategies to improve team performance, productivity, and customer satisfaction.


• Optimize resource allocation and streamline processes to enhance operational effectiveness.


• Prepare performance reports and provide strategic recommendations to senior management regarding operational improvements and business expansion.