Cabin Crew (KHI & LHE)

Fly Jinnah; Karachi Division; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

Fly Jinnah invites applications for Cabin Crew in Karachi and Lahore. Join Pakistan’s newest low-cost airline to deliver exceptional service and ensure passenger safety throughout the flight cycle.

As an ambassador of the brand, you will support customer experience, handle boarding formalities, and contribute to onboard revenue initiatives while maintaining high standards of grooming and professionalism.

Qualifications

• Diploma or Higher Secondary Certificate is acceptable.
• A diploma in Travel/Tourism is a plus.
• Fresh graduates are encouraged to apply.

Responsibilities

• Attend briefing to understand flight details, roles, targets, security checks, boarding.
• Instruct passengers on safety procedures and ensure their safety and comfort.
• Identify safety risks and work with Cabin Supervisor on remedial actions.
• Administer first aid to passengers when necessary.
• Enter necessary data into aircraft logbook per procedures.
• Provide excellent customer service during boarding and pre-bookings.
• Promote onboard meals, products, and charity services to meet targets.
• Handle cash and payments securely for sales and donations.
• Carry out pre-flight checks and report deficiencies.
• Ensure cabin cleanliness and re-catering before flight.
• Handover cabin to/from staff and complete post-flight reports.
• Act as Cabin Supervisor when designated by the Captain.
• Attend recurrent trainings to maintain safety knowledge.

Skills

Fluent English

Customer service

Microsoft Office

Communication

Teamwork

Education

Diploma or Higher Secondary Certificate

Travel/Tourism diploma (plus)

Tools

Microsoft Office

Job description

Become the Face of Fly Jinnah – Cabin Crew Opportunities in Karachi & Lahore. Join Pakistan's Newest Airline – Where Hospitality Meets the Skies.

Fly Jinnah, Pakistan's dynamic new low-cost carrier, is seeking enthusiastic, service-driven individuals to join our Cabin Crew team in Karachi (KHI) and Lahore (LHE).

As the airline's ambassador, you'll play a vital role in creating exceptional travel experiences, building customer loyalty, and promoting a positive corporate image—all while ensuring the safety and comfort of every passenger throughout their journey.

Job Purpose.

As a Fly Jinnah Cabin Crew member, you will act as the airline's ambassador, striving to achieve customer loyalty and promote a positive corporate image at all times through enhancing the overall customer experience. You will provide excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle. You'll be ready and fit to operate, ensuring productivity is in line with set measures and the company's adopted policies and procedures.

Your Responsibilities.

• Conduct & Preparation: Ensure timely attendance, proper grooming, fitness, and legality of self for assigned flights.
• Attend "Briefing" to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, and more.
• Safety Measures: Instruct passengers on safety procedures to be followed, ensuring their safety and comfort at all times.
• Identify areas of safety and security risks and partner with the Cabin Supervisor to take remedial action in accordance with SOPs.
• Administer first aid to passengers where necessary.
• Inform Cabin Supervisor, Flight Crew, and Captain of any irregularities and malfunctions promptly.
• Customer Service Excellence: Welcome passengers and assist in their boarding formalities; enter necessary data into the aircraft logbook as per airline and Civil Aviation Authority procedures.
• Provide constant excellent customer service to passengers by attending to their individual pre-bookings, requests, and needs.
• Identify and assist passengers experiencing stress or difficulties in accordance with policies and procedures detailed in the Operations Manual.
• Contribute to maximizing onboard revenue and the "Charity Cloud" program by efficiently promoting onboard meals, products, and charity services - achieving individual and team targets.
• Ensure proper and secure handling of cash and credit card payments received against individual sales and donations.
• Crosschecking & Reports: Carry out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment prior to takeoff; provide reports for any deficiencies to Cabin Supervisor and/or Captain.
• Assist in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty‑free products are provided before flying.
• Ensure orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
• Carry out post‑flight briefings and assessment reports as per adopted policies and procedures: provide objective evaluation of the Cabin Supervisor, report any problems or discrepancies on flight, close and seal duty‑free containers.
• Account to Cabin Supervisor for the conduct of passengers; carry out the duties of 'Cabin Supervisor' when designated as such by the Captain.
• Continuous Development: Maintain necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops - ensuring current license.
• Contribute to team effort by accomplishing related results and achieving allocated sales targets and objectives.

Qualifications & Requirements.

• Education: Diploma or Higher Secondary Certificate is acceptable. A diploma in Travel/Tourism is a plus. Fresh graduates are encouraged to apply.
• Experience: Previous experience as cabin crew or in a customer service role in Airlines/Aviation/Hospitality is an added value. Active cabin crew license is an advantage. Training in First Aid, Safety, and Emergency Procedures is an added value.
• Work Style & Flexibility: Capable of working in shift patterns and for extended working hours. Shows high flexibility and adaptability to frequent changes and busy schedules. Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
• Health & Fitness: Fit to fly with good general health—no serious medical conditions or chronic diseases.
• Personal Qualities: Presentable, friendly, and demonstrates a cheerful and positive attitude even under stress. Customer service-oriented, capable of understanding and attending to customers' needs and requests. Capable of handling difficult situations and angry customers without compromising corporate image. Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results. Proactive, self-motivated, and demonstrates initiative and positive teamwork competency.
• Skills: Very good verbal and written communication skills. Excellent time management and problem-solving skills. Proficient in Microsoft Office. Fluent in English Language—other languages are an advantage based on airline requirements.

Why Fly Jinnah?

Fly Jinnah is Pakistan's newest airline, bringing a fresh approach to air travel with a commitment to exceptional service and modern operations.

When you join our team, you become part of:

• A dynamic, fast-growing airline with an expanding network.
• A supportive work environment that values teamwork and professional development.
• Opportunities for career growth in a rapidly evolving industry.
• The chance to represent Pakistan's new era of aviation to the world.

Ready to Take Off with Fly Jinnah?

If you meet the requirements and are ready to embark on an exciting career with one of Pakistan's most promising airlines, your journey to the skies starts here.