Buyer / Operations

ICE Consulting - Managed IT & Cybersecurity for Life Sciences; Lahore; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

ICE Consulting is seeking a motivated Buyer / Operations professional to join our growing team. You will manage procurement processes, vendor relationships, and ensure smooth operational workflows within the company.

Your strong communication skills will be key in collaborating with clients, vendors, and internal teams to meet organizational goals. The role involves sourcing computer hardware and software, engaging with clients to discuss quotes, handling warranties and licenses, and placing

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in a customer support or purchasing role.
• Proficiency with Microsoft Office, including Excel, Project, Outlook.
• Experience with ticketing and quotation apps such as ConnectWise and QuoteWerks.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Source and procure computer hardware and software by preparing quotes for clients.
• Engage with clients to discuss quotes, gather feedback, and secure approvals.
• Manage warranties, support agreements, licensing for clients.
• Place orders for hardware and software after client approvals, ensuring timeliness and accuracy.

Skills

Communication skills

Organizational skills

Multitasking

Prioritization

Problem solving

Decision making

Customer service

Team collaboration

Under pressure

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Project

ConnectWise

QuoteWerks

Confluence

Job description

ICE Consulting is seeking a motivated and organized Buyer / Operations professional to join our growing team. In this role, you will be responsible for managing procurement processes, vendor relationships, and ensuring smooth operational workflows within the company. Your strong communication skills will be key in collaborating with clients, vendors, and internal teams to meet organizational goals.

Primary Responsibilities

• Source and procure computer hardware and software solutions by preparing and presenting multiple quotes for clients
• Engage with clients to discuss quotes, gather feedback, and follow up on approvals
• Manage and maintain hardware and software warranties, support agreements, and licensing for clients
• Place orders for hardware and software once approved by clients, ensuring timeliness and accuracyThis will be followed by the rest of the list items and closing tags:

Requirements

Qualifications and Required Skills

• Bachelor's degree or equivalent work experience.
• Experience with Microsoft Project and familiarity with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks).
• Minimum of 5 years of experience in a customer support or purchasing role.
• Strong proficiency in the Microsoft Office Suite, especially Excel, Project, and Outlook.
• Excellent organizational skills, able to multitask and prioritize effectively in a fast-paced environment.
• Demonstrated problem-solving ability and sound decision-making skills.
• Proactive, positive, and engaging attitude when dealing with clients and team members.
• Meticulous attention to detail and a commitment to high-quality work.
• Familiarity with Confluence for document management and project tracking.
• Strong communication skills with a focus on providing exceptional customer service.
• Ability to work collaboratively with team members, vendors, and clients to achieve common goals.
• Capacity to perform under pressure while maintaining professionalism and composure.