Business Relationship Manager

Zong 5G; Islamabad; On-site; PKR 1,200,000 - 1,600,000; Full time

Job summary

Zong 5G is seeking a driven corporate sales specialist to expand our presence in the Islamabad corporate sector. You will secure new business while maintaining key relationships, delivering exclusive customer service, and tailoring solutions for enterprise clients.

The role focuses on selling fixed broadband, cloud, and IoT solutions to B2B customers, working with technical teams to meet client requirements, and achieving monthly targets in a dynamic telecom environment.

Qualifications

• Must have a Bachelor's degree or equivalent (preferably BS Telecom or BS Computer Science).
• 3-4 years of relevant industry experience preferred.
• Proven ability to establish and grow corporate client base.

Responsibilities

• Establish, maintain, and develop the company’s corporate presence to generate new business and retain existing clients by providing exclusive customer service.
• Sell Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT solutions to B2B segments.
• Collaborate with technical teams to design solutions meeting client requirements.
• Achieve monthly sales targets and identify new growth opportunities within the existing client base.
• Develop new business relationships and implement strategies to reduce churn and increase revenue.

Skills

Corporate sales

Customer relationship management

Negotiation

Business development

Education

Bachelor's degree or equivalent (prefer BS Telecom or BS Computer Science)

Job description

• Establish, maintain, and develop the company’s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction

Job Responsibilities:

• Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments
• Work closely with the technical teams to devise technical solutions as per client expectations and requirements
• Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector
• Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service

New Business Development:

• Meeting monthly sales targets as approved by Management
• Exploring and driving new growth venues through existing client base
• Build new business relationships
• Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation

Revenue:

• Revenue assurance as per management-assigned targets
• Taking steps to enhance the existing clientage revenue as well as from prospective clients

Customer Retention/Churn:

• To keep a regular track of corporate activation/disconnections along with reasons
• Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction

Eligibility Criteria (Education, Knowledge, Experience and Skills):

• Must have minimum Bachelors Degree/ Equivalent, preferably BS Telecom or BS Computer Science

Work Experience:

Preferably 3-4 Years of Relevant Industry experience