Business Analyst – Retail Planning & Allocation

Systems Limited; Lahore; Sur place; PKR 1 600 000 - 2 400 000; Plein temps

Résumé du poste

Systems Limited is seeking a Business/System Analyst to support retail planning and allocation applications such as Inventory Smart, o9, and RPAS. You will focus on business analysis, application and production support, data and integration troubleshooting, testing and release coordination, and stakeholder communication.

The role requires collaboration with business users, technology teams, vendors, and integration partners to ensure reliable system performance, data flow, and timely issue

Qualifications

• Gather requirements and coordinate solution delivery with business users, technology teams, and vendors.
• Coordinate SIT, QA, UAT, regression, smoke testing, defect resolution, go-live, and post-release validation.
• Troubleshoot application failures, allocation issues, processing errors, data discrepancies, interface failures, and file-transfer issues.
• Monitor inbound and outbound integrations and ensure data completeness, accuracy, and timely availability.
• Conduct root-cause analysis and coordinate resolution of application, data, and integration issues.
• Track incidents, defects, risks, and resolution status while communicating system impacts and timelines to stakeholders.

Responsabilités

• Support projects, enhancements, and production operations across Inventory Smart, o9, and RPAS.
• Translate business issues into actionable technical requirements and troubleshooting activities.
• Identify recurring issues and recommend improvements to system stability, processes, and support practices.
• Maintain strong coordination across business, technology, vendor, and integration teams.

Connaissances

Business analysis

Stakeholder communication

Analytical problem-solving

Data troubleshooting

Formation

Bachelor’s degree in Information Systems, Computer Science, Business, Supply Chain, or related field

Outils

Inventory Smart

o9

RPAS

Data integration

Description du poste

We are looking for a Business/System Analyst to support retail planning and allocation applications, including Inventory Smart, o9, and RPAS. The role will focus on business analysis, application and production support, data and integration troubleshooting, testing and release coordination, and stakeholder communication. The candidate will work closely with business users, technology teams, vendors, and integration partners to ensure reliable system performance, data flow, and timely resolution of issues.

Requirements

• Support projects, enhancements, and production operations across Inventory Smart, o9, and RPAS.
• Gather requirements and coordinate solution delivery with business users, technology teams, and vendors.
• Coordinate SIT, QA, UAT, regression, smoke testing, defect resolution, go-live, and post-release validation.
• Troubleshoot application failures, allocation issues, processing errors, data discrepancies, interface failures, and file-transfer issues.
• Monitor inbound and outbound integrations and ensure data completeness, accuracy, and timely availability.
• Conduct root-cause analysis and coordinate resolution of application, data, and integration issues.
• Track incidents, defects, risks, and resolution status while communicating system impacts and timelines to stakeholders.
• Support end users with RPAS-related issues and validate fixes and system recovery.
• Translate business issues into actionable technical requirements and troubleshooting activities.
• Identify recurring issues and recommend improvements to system stability, processes, and support practices.
• Maintain strong coordination across business, technology, vendor, and integration teams.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, Supply Chain, or a related field.
• Experience as a Business Analyst, Systems Analyst, Application Support Analyst, or similar role.
• Experience supporting enterprise applications in production environments.
• Strong knowledge of SIT, QA, UAT, regression and smoke testing, defect management, and go-live support.
• Experience troubleshooting application, data, interface, and system integration issues.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Excellent written and verbal communication skills, with the ability to translate technical issues into clear business language.