Technical & Functional Business Analyst

High Hope International; Karachi Division; On-site; PKR 850,000 - 1,200,000; Full time

Job summary

A leading company in tech solutions in Karachi is seeking a detail-oriented Business Analyst. The ideal candidate will analyze business processes, provide data-driven insights, and assist with software implementation. Responsibilities include diagnosing software issues, providing direction to teams, and developing training for users. Candidates should have a Bachelor's degree in Computer Science and strong SQL skills. This role offers a chance to grow professionally in a fast-paced environment.

Qualifications

• Proven experience as a Business Analyst or a similar analytical role.
• Strong SQL proficiency for data extraction and analysis.
• Ability to communicate technical information effectively.

Responsibilities

• Analyze and resolve software problems and assist in implementing core software platforms.
• Provide training and direction to internal teams.
• Identify and advise on configuration issues.

Skills

SQL proficiency

Analytical skills

Communication skills

Self-motivation

Detail-oriented

Education

Bachelor's degree in Computer Science

Job description

About the job Technical & Functional Business Analyst

We are seeking a detail-oriented and analytical Business Analyst with strong SQL experience to join our team. The ideal candidate will be responsible for analyzing business processes, identifying opportunities for improvement, and providing data-driven insights to support strategic decision-making.

Responsibilities:

• Analyze, diagnose, and resolve software problems, configuration issues and assist with implementation of our company-wide core software platforms.
• Provide direction and training to internal teams in the use of the application and how it relates to business workflow.
• Identify and correct or advise, on technical and system configuration issues.
• Suggest feature and product enhancements to our development team.
• Act as the primary point of contact for functional and technical troubleshooting for our teams globally.
• Consult with internal and external teams to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users; track and fully document changes for functional and business specifications; write detailed universally understood procedures for end users and for use in training.
• Participate in test case definition and user acceptance testing and testing of new system functionality. Develop training curriculum and conduct formal training sessions for end users.

Qualifications and skills

• BSCS or a Computer science graduate with relevant experience
• Proven experience as a Business Analyst or in a similar analytical role.
• Strong proficiency in SQL for data extraction, manipulation, and analysis.
• Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively.
• Ability to independently learn our software platform and related dependencies quickly and thoroughly using a variety of methods.
• Self-motivated, detail-oriented, organized with ability to attach a sense of urgency to tasks and projects.
• An ability to work independently and efficiently to meet deadlines.
• A desire to grow professionally inside of a fast-growing organization