Business Analyst

Tech Avenue Pvt Ltd; Islamabad; On-site; PKR 892,800 - 1,339,200; Full time

Job summary

A leading technology services firm in Islamabad is seeking an experienced Business Analyst to join their operations team. The candidate should have 3-5 years of experience in business analysis, with primary responsibilities including OEM management and process optimization. This is a full-time on-site position, offering opportunities to enhance operational efficiency through cross-functional collaboration.

Qualifications

• 3-5 years of proven experience in business analysis, operations management, and process optimization.
• Experience in OEM partner management, vendor coordination, or technology distribution.
• Demonstrated experience in process documentation and requirements gathering.

Responsibilities

• Manage relationships with OEM partners including Cisco, Juniper, and Microsoft.
• Develop and maintain comprehensive business process documentation and workflows.
• Facilitate cross-functional collaboration between Sales, Operations, Finance, and Technical teams.

Skills

Business analysis

Process optimization

OEM partner management

Cross-functional collaboration

Education

Bachelor's degree in Business Administration

MBA or Master's degree

Tools

ERP systems

Job description

Department: Business Operations / Strategy

Reports to: Business Operations Manager / Head of Operations

Employment Type: Full-time, On-site (9am – 6pm)

Experience Level: Mid-Level (3-5 years)

About Tech Avenue Private Limited

Tech Avenue Private Limited is a client-centric technology services firm based in Islamabad with expertise in custom application development, cybersecurity, artificial intelligence, system integration, automation, virtualization, and data mining. We collaborate with clients to create innovative and customized solutions to solve business challenges and drive digital transformation.

Position Summary

We are seeking an experienced Business Analyst to join our operations team. This mid-level position requires a professional with 3-5 years of proven experience in business analysis, operations management, and process optimization. The Business Analyst will serve as a critical liaison between business operations, sales, and technical teams, with primary responsibilities in OEM (Original Equipment Manufacturer) management, documentation, distribution channel coordination, and internal coordination. The role also includes secondary responsibilities in supporting sales and operations initiatives.

Primary Responsibilities

The following are core responsibilities that constitute the primary focus of this role:

OEM (Original Equipment Manufacturer) Management

• Manage relationships with OEM partners including Cisco, Juniper, Fortinet, HP, Dell, Microsoft, and other technology vendors
• Coordinate OEM partnership agreements, contracts, and licensing arrangements
• Maintain OEM partner portals, registrations, and account management
• Track OEM certification requirements, training programs, and partner tier levels
• Manage OEM deal registrations, special pricing requests, and partner incentive programs
• Coordinate with OEM representatives for technical support, product information, and partner resources
• Monitor OEM compliance requirements and ensure adherence to partner program guidelines
• Track product availability, pricing updates, and end-of-life notifications from OEM partners

Documentation Management

• Develop and maintain comprehensive business process documentation, standard operating procedures (SOPs), and workflow diagrams
• Create and update technical documentation, user manuals, and training materials for internal systems and processes
• Document business requirements, functional specifications, and system configurations
• Maintain a centralized repository of all business documentation with proper version control
• Prepare management reports, executive summaries, and presentation materials
• Document OEM partner agreements, contracts, and compliance requirements
• Ensure all documentation adheres to company standards and quality guidelines
• Manage and optimize distribution channels for products and services delivery
• Coordinate with vendors, distributors, and OEM partners to ensure efficient product flow
• Monitor channel performance metrics and identify opportunities for improvement
• Maintain distributor and vendor database with contracts, agreements, and performance SLAs
• Analyze distribution costs and recommend cost-optimization strategies
• Resolve channel conflicts and coordination issues between multiple distribution partners
• Coordinate product procurement from OEM partners through authorized distributors
• Develop and implement channel expansion strategies aligned with business goals

Internal Coordination & Process Management

• Facilitate cross-functional collaboration between departments including Sales, Operations, Finance, Technical, and HR teams
• Organize and lead internal coordination meetings, project kick-offs, and review sessions
• Act as liaison between management and operational teams to ensure alignment of objectives
• Track project timelines, deliverables, and milestones across different departments
• Identify bottlenecks and process inefficiencies through data analysis and stakeholder feedback
• Implement process improvements and change management initiatives to enhance operational efficiency
• Maintain internal communication channels and ensure timely information flow across teams

Secondary Responsibilities

The following responsibilities provide support to primary functions:

• Support the sales team with data analysis, sales reports, and performance metrics
• Prepare sales proposals, quotations, and presentations in coordination with OEM pricing
• Analyze sales pipeline, conversion rates, and identify trends to support sales strategy
• Coordinate with sales team to ensure accurate and timely order processing
• Assist in customer onboarding processes and ensure smooth handover from sales to operations
• Coordinate OEM deal registrations and special pricing requests for sales opportunities
• Track sales targets and provide regular performance updates to management

Operations Support

• Assist in daily operational activities including inventory management, order fulfillment, and resource allocation
• Monitor operational metrics and provide insights for performance improvement
• Support procurement processes by tracking purchase orders, vendor performance, and inventory levels
• Coordinate with operations team to ensure project deliveries meet quality standards and timelines
• Assist in capacity planning and resource optimization initiatives
• Support operational audits, compliance checks, and quality assurance processes

Required Qualifications

Education

• Bachelor's degree in Business Administration, Management Sciences or related field
• MBA or Master's degree is a plus

Experience

• 3-5 years of proven experience as a Business Analyst, Operations Analyst, or similar role
• Experience in OEM partner management, vendor coordination, or technology distribution
• Demonstrated experience in process documentation, business analysis, and requirements gathering
• Experience in managing distribution channels or supply chain operations
• Track record of successfully coordinating cross-functional projects and initiatives

Preferred Qualifications

• Certifications: CBAP (Certified Business Analysis Professional), PMP, Six Sigma, or similar certifications
• Industry Experience: Experience in technology services, IT distribution, VAR/reseller operations, or consulting industry
• OEM Knowledge: Familiarity with Cisco, Juniper, Fortinet, HP, Dell, Microsoft, or other major technology OEM partner programs
• Technical Background: Basic understanding of networking, security, or IT infrastructure products
• ERP Experience: Experience with ERP systems for business operations management