Branch Banking Services Lead: Ops & Compliance

Khanewal; Sargodha; On-site; PKR 2,000,000 - 3,500,000; Full time

Job summary

Khanewal is seeking a Banking Services Manager to oversee branch operations, ensure SBP compliance, supervise staff, and maintain strong customer service. The role requires hands-on control of cash operations, account opening, deposits, and daily reconciliations.

The position emphasizes risk management, internal controls, and coordination with auditors to ensure audit observations are addressed promptly. Strong leadership and regulatory knowledge are essential.

Qualifications

• Bachelor’s degree in Marketing or Commerce from a reputable institution.
• MBA will be preferred, subject to approval.
• Minimum 5 years of relevant work experience.

Responsibilities

• Supervise and lead the branch operations team.
• Ensure compliance with bank SOPs, policies, internal controls, and SBP regulations.
• Maintain high standards of customer service and resolve complaints.
• Authorize and supervise financial and non-financial transactions in real time.
• Balance cash, vault, and operational records daily.
• Coordinate with auditors and ensure timely compliance with audit observations.
• Manage HR and admin matters for branch staff.

Skills

Branch Operations Management

Banking Operations

Customer Service

Team Supervision

Regulatory Compliance

Internal Controls

Cash & Vault Management

Account Opening & Administration

Audit & Risk Management

Transaction Authorization

Staff & HR Administration

Problem Solving and Communication

Education

Bachelor’s degree in Marketing or Commerce

MBA preferred

Job description

Khanewal is seeking a Banking Services Manager to oversee branch operations, ensure SBP compliance, supervise staff, and maintain strong customer service. The role requires hands-on control of cash operations, account opening, deposits, and daily reconciliations.

The position emphasizes risk management, internal controls, and coordination with auditors to ensure audit observations are addressed promptly. Strong leadership and regulatory knowledge are essential.