Banking Services Manager

Khanewal; Sargodha; On-site; PKR 2,000,000 - 3,500,000; Full time

Job summary

Khanewal is seeking a Banking Services Manager to oversee branch operations, ensure SBP compliance, supervise staff, and maintain strong customer service. The role requires hands-on control of cash operations, account opening, deposits, and daily reconciliations.

The position emphasizes risk management, internal controls, and coordination with auditors to ensure audit observations are addressed promptly. Strong leadership and regulatory knowledge are essential.

Qualifications

• Bachelor’s degree in Marketing or Commerce from a reputable institution.
• MBA will be preferred, subject to approval.
• Minimum 5 years of relevant work experience.

Responsibilities

• Supervise and lead the branch operations team.
• Ensure compliance with bank SOPs, policies, internal controls, and SBP regulations.
• Maintain high standards of customer service and resolve complaints.
• Authorize and supervise financial and non-financial transactions in real time.
• Balance cash, vault, and operational records daily.
• Coordinate with auditors and ensure timely compliance with audit observations.
• Manage HR and admin matters for branch staff.

Skills

Branch Operations Management

Banking Operations

Customer Service

Team Supervision

Regulatory Compliance

Internal Controls

Cash & Vault Management

Account Opening & Administration

Audit & Risk Management

Transaction Authorization

Staff & HR Administration

Problem Solving and Communication

Education

Bachelor’s degree in Marketing or Commerce

MBA preferred

Job description

## Banking Services ManagerFull Job Details#### Job DescriptionThe Banking Services Manager will oversee branch operations, ensure compliance with bank policies and State Bank of Pakistan regulations, supervise branch staff, manage customer service, and maintain effective operational controls.Hire Resume Writers### Key Responsibilities* Supervise and lead the branch operations team.* Coordinate closely with the Branch Manager to achieve branch objectives.* Ensure compliance with bank SOPs, policies, internal controls, and SBP regulations.* Maintain high standards of customer service and resolve customer complaints.* Supervise cash operations, account opening, deposits, clearing, remittances, credits, recoveries, and other banking activities.* Authorize and supervise financial and non-financial transactions in real time.* Ensure daily balancing of cash, vault, cash book, accounts, and operational records.* Maintain confidentiality and ensure proper dual-control procedures.* Coordinate with internal/external auditors and ensure timely compliance with audit observations.* Maintain records of security stationery, PDCs, passbooks, keys, ATM codes, and other valuables.* Supervise account opening and related operational activities.* Manage HR and administrative matters concerning branch staff.* Ensure staff punctuality, appropriate conduct, dress code, training, and backup arrangements.* Monitor operational risks and report suspicious activities when identified.* Ensure all daily processes, vouchers, and user activity reports are properly completed and reconciled.* Perform any other duties assigned by the Line Manager.### Qualification* Bachelor’s degree in **Marketing or Commerce** from a reputable institution.* **MBA will be preferred**, subject to approval.### Experience* Minimum **5 years of relevant work experience**.### Skills & Competencies* ### Branch Operations Management* ### Banking Operations* ### Customer Service* ### Team Supervision* ### Regulatory Compliance* ### Internal Controls* Cash & Vault Management* Account Opening & Administration* Audit & Risk Management* ### Transaction Authorization* Staff & HR Administration* Problem Solving and Communication