Branch Banking Operations Specialist

Mobilink Microfinance Bank Ltd; Abbottabad; On-site; PKR 446,400 - 781,200; Full time

Job summary

A leading microfinance institution in Pakistan is seeking a General Banking Officer to enhance customer service and manage various banking operations. Responsibilities include handling account openings, processing transactions, and addressing customer queries, all while ensuring compliance with banking regulations. The successful candidate will possess a Bachelor's degree and at least 2 years of relevant experience, fostering a customer-centric approach in a supportive work environment.

Qualifications

• Minimum of 2 years' relevant work experience in banking or finance.
• Experience in handling customer queries and transactions.
• Knowledge of banking regulations and procedures.

Responsibilities

• Provide efficient customer service and manage banking operations.
• Handle account opening and related processes accurately.
• Perform all types of Non-Financial transactions per SOP.
• Guide customers and cross-sell bank products.
• Prepare and maintain accurate reports and records.
• Ensure cash balancing and handle customer complaints.

Skills

Customer service

Attention to detail

Cash handling

Problem-solving

Education

Bachelor's degree in relevant field

Job description

A leading microfinance institution in Pakistan is seeking a General Banking Officer to enhance customer service and manage various banking operations. Responsibilities include handling account openings, processing transactions, and addressing customer queries, all while ensuring compliance with banking regulations. The successful candidate will possess a Bachelor's degree and at least 2 years of relevant experience, fostering a customer-centric approach in a supportive work environment.