Bilingual Call Center Specialist (Urdu/English)

Horus Technology; Islamabad; On-site; PKR 276,000 - 413,000; Full time

Job summary

Horus Technology in Islamabad is seeking a friendly Call Center Agent to handle inbound and outbound calls, understand customer needs, and provide accurate information while representing the company with care.

The role emphasizes clear communication, active listening, data accuracy, and adherence to scripts and privacy requirements, with opportunities to collaborate with colleagues and contribute to a positive customer experience.

Qualifications

• Clear spoken communication and active listening with a courteous telephone manner.

Responsibilities

• Answer customer inquiries, explain relevant products or services, and resolve routine issues in a courteous and timely manner.
• Make outbound calls when required to follow up on requests, share information, or confirm customer details.
• Listen actively, ask clear questions, and resolve issues or escalate when needed.
• Record call outcomes, customer information, and follow-up actions accurately in the company’s systems.
• Meet service quality and productivity expectations while following approved call procedures and data-handling practices.
• Work collaboratively with colleagues and share recurring customer feedback to improve service.

Skills

Clear communication

Active listening

Patience & empathy

Data entry

CRM familiarity

Problem-solving

Teamwork

Urdu fluency

English proficiency

Tools

CRM software

Office apps

Job description

Horus Technology in Islamabad is seeking a friendly Call Center Agent to handle inbound and outbound calls, understand customer needs, and provide accurate information while representing the company with care.

The role emphasizes clear communication, active listening, data accuracy, and adherence to scripts and privacy requirements, with opportunities to collaborate with colleagues and contribute to a positive customer experience.