Beneficiary Intake Desk Specialist

Pakistan Centre for Philanthropy; Azakhel Bala; On-site; PKR 300,000 - 420,000; Full time

Job summary

Pakistan Centre for Philanthropy seeks a Desk Operator at the Multi Purpose Hub in Azakhel. Under the supervision of the Facility Incharge, you will manage beneficiary intake, issue tokens, guide beneficiaries to service points, and ensure orderly, confidential handling of information.

You will maintain digital records, coordinate with Facilitation Assistants, monitor queues, and uphold safeguarding standards, Do No Harm, and organisational policies.

Qualifications

• Minimum intermediate qualification with a relevant diploma or certification.
• Proven experience in data entry, registration support or service delivery roles.
• Strong typing accuracy and attention to detail.
• Good communication in Urdu and English; local languages are a plus.

Responsibilities

• Serve as the initial intake point for beneficiaries at the MPH.
• Issue tokens and guide beneficiaries to relevant service points.
• Record beneficiary information accurately in approved systems.
• Coordinate with Facilitation Assistants and Facility Incharge to manage smooth beneficiary movement.
• Maintain confidential and respectful handling of beneficiary data and documentation.

Skills

MS Office

Data entry

Attention to detail

Communication (Urdu & English)

Education

Diploma or certification in a related field

Tools

Digital data entry systems

Database software

Job description

Pakistan Centre for Philanthropy seeks a Desk Operator at the Multi Purpose Hub in Azakhel. Under the supervision of the Facility Incharge, you will manage beneficiary intake, issue tokens, guide beneficiaries to service points, and ensure orderly, confidential handling of information.

You will maintain digital records, coordinate with Facilitation Assistants, monitor queues, and uphold safeguarding standards, Do No Harm, and organisational policies.