Beneficiary Flow Coordinator

Act International; Lahore; On-site; PKR 279,000 - 424,000; Full time

Job summary

Act International is seeking a Crowd Controller to support beneficiaries at the Facilitation Centre, ensuring orderly registration, document verification support, queue management, and crowd control.

You will help maintain a safe, respectful environment, assist in logistics with the FC Coordinator, and prepare daily reports on crowd flow and beneficiary movement. The role also emphasizes safeguarding and working with diverse communities in line with programme guidelines.

Qualifications

• Minimum intermediate (FA/FSc) or equivalent; bachelor’s degree preferred.
• At least 1–2 years of experience in community mobilization, crowd management, customer service, or related fields.
• Experience with public sector, development, humanitarian, or health-related projects is an advantage.
• Good communication and interpersonal skills.
• Ability to work with diverse communities and vulnerable populations.
• Basic record-keeping and reporting skills.
• Ability to work under pressure and manage large groups of beneficiaries.
• Strong interpersonal and communication skills.
• Teamwork and coordination abilities.
• Problem-solving and conflict-resolution skills.
• Respect for diversity and safeguarding commitments.
• Ability to maintain discipline and ensure orderly operations at the Facilitation Centre.

Responsibilities

• Facilitate beneficiary registration at the Facilitation Centre.
• Assist in beneficiary guidance, token distribution, and queue management.
• Support verification and validation of beneficiary documents according to programme guidelines.
• Maintain records of referral cases and ensure proper documentation.
• Ensure orderly movement of beneficiaries within the Facilitation Centre premises.
• Maintain a safe, respectful, and organized environment for beneficiaries and staff.
• Assist the FC Coordinator in logistical and operational activities.
• Prepare and submit daily crowd management and beneficiary flow reports.
• Support Facilitation Centre staff in the implementation of programme activities.
• Address beneficiary inquiries and direct them to relevant service points.
• Ensure compliance with organizational policies, safeguarding principles, and code of conduct.
• Perform any other tasks assigned by the FC Coordinator or project management.

Skills

Communication

Interpersonal skills

Teamwork

Conflict resolution

Problem solving

Cultural sensitivity

Safeguarding

Record keeping

Education

FA/FSc

Bachelor’s degree

Job description

Act International is seeking a Crowd Controller to support beneficiaries at the Facilitation Centre, ensuring orderly registration, document verification support, queue management, and crowd control.

You will help maintain a safe, respectful environment, assist in logistics with the FC Coordinator, and prepare daily reports on crowd flow and beneficiary movement. The role also emphasizes safeguarding and working with diverse communities in line with programme guidelines.