AWS Cloud Infrastructure Support Engineer (L1/L2) – 24x7 Ops

NorthBay Solutions LLC; Lahore; Hybrid; PKR 558,000 - 892,800; Full time

Job summary

NorthBay Solutions LLC in Lahore is hiring an AWS Cloud Infrastructure Support Engineer (L1 / L2) for 24x7 operational support in a managed services environment. Responsibilities include monitoring AWS infrastructure, troubleshooting incidents, and ensuring high availability and performance.

The ideal candidate will have 2-4 years of experience with AWS core services and strong problem-solving skills. We value ownership in incident resolution and the ability to work under pressure, especially in a collaborative shift-based team.

Qualifications

• 2-4 years of experience in AWS cloud infrastructure support (L1/L2 roles).
• Strong understanding of AWS core services.
• Hands-on experience with Linux/Unix systems administration.

Responsibilities

• Provide 24x7 operational support for AWS cloud-hosted environments.
• Monitor AWS cloud infrastructure and respond to incidents.
• Perform troubleshooting and escalation support within defined SLAs.

Skills

AWS core services (EC2, S3, VPC, IAM, RDS)

Monitoring tools (CloudWatch, Datadog)

Linux/Unix systems administration

Scripting (Shell, Python)

ITSM tools (ServiceNow, Jira)

Networking concepts (DNS, TCP/IP, Load Balancing)

Problem-solving and analytical skills

Communication skills

Job description

NorthBay Solutions LLC in Lahore is hiring an AWS Cloud Infrastructure Support Engineer (L1 / L2) for 24x7 operational support in a managed services environment. Responsibilities include monitoring AWS infrastructure, troubleshooting incidents, and ensuring high availability and performance.

The ideal candidate will have 2-4 years of experience with AWS core services and strong problem-solving skills. We value ownership in incident resolution and the ability to work under pressure, especially in a collaborative shift-based team.